HP Latex 335 Manual (204 Pages)

HP Latex 300 Printer Series

User Guide

Edition 3

Legal notic

Legal noticLegal notices

es

eses

The information contained herein is subject to

change without notice.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products and

services. Nothing herein should be construed as

constituting an additional warranty. HP shall not

be liable for technical or editorial errors or

omissions contained herein.

Trademarks

TrademarksTrademarks

Microsoft® and Windows® are U.S. registered

trademarks of Microsoft Corporation.

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1 Introduction ............................................................................................................................................................................................... 1

1 Introduction ............................................................................................................................................................................................... 11 Introduction ............................................................................................................................................................................................... 1

Welcome to your printer .......................................................................................................................................................... 2

Printer models .......................................................................................................................................................................... 2

Documentation ......................................................................................................................................................................... 3

Safety precautions ................................................................................................................................................................... 3

Main printer components ........................................................................................................................................................ 9

Front panel .............................................................................................................................................................................. 11

HP Latex Mobile ...................................................................................................................................................................... 21

Embedded Web Server .......................................................................................................................................................... 23

Connectivity and software instructions .............................................................................................................................. 31

Advanced network ........................................................................................................................................ 33conguration

Turn the printer on and ................................................................................................................................................... 40o

Restart the printer .................................................................................................................................................................. 41

2 Useful links ..............................................................................................................................................................................................

2 Useful links ..............................................................................................................................................................................................2 Useful links .............................................................................................................................................................................................. 42

42

42 42

When you need help .............................................................................................................................................................. 42

3 Handl

3 Handl3 Handle the substrat

e the substrat

e the substrate the substrate and troubl

e and troubl

e and trouble and troubleshoot subs

eshoot subs

eshoot subseshoot substrat

trat

trattrate issues ................................................................................................................ 44

e issues ................................................................................................................ 44

e issues ................................................................................................................ 44e issues ................................................................................................................ 44

Overview .................................................................................................................................................................................. 46

Porous substrates .................................................................................................................................................................. 50

Load a roll onto the spindle .................................................................................................................................................. 52

Load a roll into the printer .................................................................................................................................................... 56

Ink collector (365 and 375 only) .......................................................................................................................................... 60

Loading accessory (365 and 375 only) ............................................................................................................................... 64

Assisted manual load ............................................................................................................................................................ 68

Edge holders ........................................................................................................................................................................... 70

Load a cut sheet into the printer ......................................................................................................................................... 74

Unload a roll from the printer .............................................................................................................................................. 74

Take-up reel ............................................................................................................................................................................ 75

Double-sided printing (365 and 375 only) ......................................................................................................................... 84

View information about the substrate ................................................................................................................................ 86

ENWW iii

Change substrate width and right edge position .............................................................................................................. 86

Substrate length tracking ..................................................................................................................................................... 87

Cut substrate .......................................................................................................................................................................... 87

Bypass job start safety .......................................................................................................................................................... 87

Store the substrate ................................................................................................................................................................ 87

Substrate cannot be loaded successfully ........................................................................................................................... 88

Substrate is mispositioned ................................................................................................................................................... 88

Substrate has jammed .......................................................................................................................................................... 89

Substrate is deformed or wrinkled ...................................................................................................................................... 92

Substrate has shrunk or expanded ..................................................................................................................................... 92

Substrate has bow deformation .......................................................................................................................................... 93

Substrate is sticky and causes smears and crashes ........................................................................................................ 93

Automatic cutter does not work .......................................................................................................................................... 94

Take-up reel substrate jam ................................................................................................................................................... 94

Take-up reel does not wind .................................................................................................................................................. 94

4 Substrat

4 Substrat4 Substrate settings ..................................................................................................................................................................................

e settings ..................................................................................................................................................................................

e settings ..................................................................................................................................................................................e settings .................................................................................................................................................................................. 96

96

96 96

Substrate presets ................................................................................................................................................................... 97

Online search .......................................................................................................................................................................... 97

HP Media Locator ................................................................................................................................................................... 99

Generic presets .................................................................................................................................................................... 100

Clone a substrate preset ..................................................................................................................................................... 100

Modify a substrate preset .................................................................................................................................................. 101

Add a new substrate ............................................................................................................................................................ 102

Delete a substrate preset ................................................................................................................................................... 106

Faster printing ...................................................................................................................................................................... 107

Color calibration ................................................................................................................................................................... 107

Color consistency between printers (365, 375) ............................................................................................. 112dierent

ICC ............................................................................................................................................................................ 112proles

Improve color consistency when tiling ............................................................................................................................. 113

5 Tro

5 Tro5 Trouble

uble

ubleubleshoot print

shoot print

shoot printshoot print-quality issues .....................................................................................................................................................

-quality issues .....................................................................................................................................................

-quality issues .....................................................................................................................................................-quality issues ..................................................................................................................................................... 116

116

116 116

General printing advice ....................................................................................................................................................... 117

Quick Solutions application (365 and 375 only) ............................................................................................................. 117

Improve print quality ........................................................................................................................................................... 118

Most-common print-quality problems ............................................................................................................................. 125

6 Ink system .............................................................................................................................................................................................

6 Ink system .............................................................................................................................................................................................6 Ink system ............................................................................................................................................................................................. 136

136

136 136

Ink cartridges ........................................................................................................................................................................ 136

Printheads ............................................................................................................................................................................. 137

iv ENWW

Maintenance cartridge ........................................................................................................................................................ 137

Safe mode ............................................................................................................................................................................. 138

7 Hardw

7 Hardw7 Hardware m

are m

are mare maintenanc

aintenanc

aintenancaintenance .......................................................................................................................................................................

e .......................................................................................................................................................................

e .......................................................................................................................................................................e ....................................................................................................................................................................... 139

139

139 139

Ink system tips ..................................................................................................................................................................... 140

Maintain the ink cartridges ................................................................................................................................................. 140

Replace an ink cartridge ..................................................................................................................................................... 140

Cannot insert an ink cartridge ........................................................................................................................................... 145

Clean (recover) the printheads ........................................................................................................................................... 145

Align the printheads ............................................................................................................................................................ 146

Front panel recommends reseating or replacing a printhead ...................................................................................... 148

Replace a printhead ............................................................................................................................................................. 148

Cannot insert a printhead ................................................................................................................................................... 154

Clean the electrical connections on a printhead ............................................................................................................. 155

Replace the maintenance cartridge .................................................................................................................................. 159

Cannot insert the maintenance cartridge ........................................................................................................................ 162

Clean and lubricate the carriage rod ................................................................................................................................. 162

Clean the encoder strip ....................................................................................................................................................... 165

Clean the platen ................................................................................................................................................................... 165

Clean the substrate-advance sensor window ................................................................................................................. 167

Clean the exterior of the printer ........................................................................................................................................ 168

Move or store the printer .................................................................................................................................................... 168

Service maintenance ........................................................................................................................................................... 169

8 Firmwar

8 Firmwar8 Firmware updat

e updat

e update update ..................................................................................................................................................................................

e ..................................................................................................................................................................................

e ..................................................................................................................................................................................e .................................................................................................................................................................................. 170

170

170 170

Firmware update using a USB drive ........................................................................................................................ 170ash

Firmware update using the Embedded Web Server ...................................................................................................... 171

Automatic updates ............................................................................................................................................. 171rmware

9 Acc

9 Acc9 Accessories ............................................................................................................................................................................................ 172

essories ............................................................................................................................................................................................ 172

essories ............................................................................................................................................................................................ 172essories ............................................................................................................................................................................................ 172

Order ink supplies ................................................................................................................................................................ 172

Order accessories ................................................................................................................................................................ 174

10 Tro

10 Tro10 Trouble

uble

ubleubleshoot other is

shoot other is

shoot other isshoot other issues ...............................................................................................................................................................

sues ...............................................................................................................................................................

sues ...............................................................................................................................................................sues ............................................................................................................................................................... 175

175

175 175

Printer cannot get an IP address ....................................................................................................................................... 176

Cannot access the Embedded Web Server ...................................................................................................................... 176

Printer is not printing .......................................................................................................................................................... 176

The software program slows down or stalls while generating the print job ............................................................. 177

Printer seems slow .............................................................................................................................................................. 177

Communication failures between computer and printer .............................................................................................. 178

ENWW v

Cannot connect to services such as update, online search, or the Customer Involvement Program ... 178rmware

Front-panel error codes ...................................................................................................................................................... 179

11 Printer

11 Printer 11 Printer ......................................................................................................................................................................... 186

......................................................................................................................................................................... 186

......................................................................................................................................................................... 186 ......................................................................................................................................................................... 186

specications

specicationsspecications

Functional .................................................................................................................................................... 186specications

Physical ........................................................................................................................................................ 188specications

Memory ........................................................................................................................................................ 188specications

Power ........................................................................................................................................................... 188specications

Ecological ..................................................................................................................................................... 189specications

Environmental ............................................................................................................................................. 189specications

Acoustic ........................................................................................................................................................ 189specications

Appendix A Summary of c

Appendix A Summary of cAppendix A Summary of common printing probl

ommon printing probl

ommon printing problommon printing problems .......................................................................................................................

ems .......................................................................................................................

ems .......................................................................................................................ems ....................................................................................................................... 190

190

190 190

Glos

GlosGlossary .....................................................................................................................................................................................................

sary .....................................................................................................................................................................................................

sary .....................................................................................................................................................................................................sary ..................................................................................................................................................................................................... 193

193

193 193

Index ...........................................................................................................................................................................................................

Index ...........................................................................................................................................................................................................Index ........................................................................................................................................................................................................... 196

196

196 196

vi ENWW

1

11 Intr

Intr

IntrIntroduction

oduction

oductionoduction

●Welcome to your printer

●Printer models

●Documentation

●Safety precautions

●Main printer components

●Front panel

●HP Latex Mobile

●Embedded Web Server

●Connectivity and software instructions

●Advanced network conguration

●Turn the printer on and o

●Restart the printer

ENWW 1

W

WWel

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elelc

c

ccome t

ome t

ome tome to yo

o yo

o yoo your print

ur print

ur printur printer

er

erer

Your printer is a color inkjet printer designed for printing high-quality images on substrates. Some major exible

features of the printer are shown below:

●Environmentally friendly, odorless, aqueous latex inks in six colors plus optimizer

●No special ventilation required, no hazardous waste

●775 ml ink cartridges (3-liter cartridges for the 375 printer)

●Sharpest print quality, smooth transitions, and details with 1200 real dpine

●Consistent and repeatable print quality at every print speed

●Prints are completely dry and ready for and deliverynishing

●Print on a wide range of substrates—including most low-cost, uncoated, solvent-compatible substrates

●A range of HP recyclable substrates is available

●Consider un-laminated use with scratch resistance comparable to hard solvent inks on SAV and PVC

banners

●Durable prints with outdoor display permanence up to three years unlaminated, years laminatedve

●Hundreds of ready-made substrate presets easily available

To send print jobs to your printer, you will need Raster Image Processor (RIP) software, which should be run on a

separate computer. RIP software is available from various companies.dierent

Print

PrintPrinter models

er models

er modelser models

HP Latex 315

HP Latex 315HP Latex 315 HP Latex 335

HP Latex 335

HP Latex 335HP Latex 335 HP Latex 365

HP Latex 365

HP Latex 365HP Latex 365 HP Latex 375

HP Latex 375

HP Latex 375HP Latex 375

Supplied with the printer HP Latex 64-in Take-Up

Reel

HP Latex 64-in Take-Up

Reel

HP Latex 64-in Take-Up

Reel

HP Latex 54-in Printer 2-

in Spindle (including 2- to

3-in spindle adaptor)

HP Latex 64-in Printer 2-

in Spindle (including 2- to

3-in spindle adaptor)

HP Latex 64-in Printer 3-

in Spindle

HP Latex 64-in Printer 3-

in Spindle

HP Latex Substrate-

Loading Accessory

HP Latex Substrate-

Loading Accessory

HP Latex 300/500 User

Maintenance Kit

HP Latex 300/500 User

Maintenance Kit

HP Latex 300/500 User

Maintenance Kit

HP Latex 300/500 User

Maintenance Kit

FlexiPRINT HP Basic

Edition

FlexiPRINT HP Basic

Edition

HP Latex 300/500 Ink

Collector (including

output platen protector)

HP Latex 300/500 Ink

Collector (including

output platen protector)

Optional accessories HP Latex 300 54-in Take-

Up Reel (including 2-in

reel with 3-in adaptor

and Variable Front

Tension Kit)

2 Chapter 1 Introduction ENWW

HP Latex 315

HP Latex 315HP Latex 315 HP Latex 335

HP Latex 335

HP Latex 335HP Latex 335 HP Latex 365

HP Latex 365

HP Latex 365HP Latex 365 HP Latex 375

HP Latex 375

HP Latex 375HP Latex 375

HP Latex 54-in Printer 2-

in Spindle (including 2- to

3-in spindle adaptor)

HP Latex 64-in Printer 2-

in Spindle (including 2- to

3-in spindle adaptor)

HP Latex 64-in Printer 2-

in Spindle (including 2- to

3-in spindle adaptor)

HP Latex 64-in Printer 2-

in Spindle (including 2- to

3-in spindle adaptor)

HP Latex 64-in Printer 3-

in Spindle

HP Latex 64-in Printer 3-

in Spindle

HP Latex 64-in Printer 3-

in Spindle

HP Latex 300/500 User

Maintenance Kit

HP Latex 300/500 User

Maintenance Kit

HP Latex 300/500 User

Maintenance Kit

HP Latex 300/500 User

Maintenance Kit

HP Latex 300/500 Ink

Collector (including the

consumable parts)

HP Latex 300/500 Ink

Collector (including the

consumable parts)

Consumables HP 831 Latex Printheads

(1 set included in box)

HP 831 Latex Printheads

(1 set included in box)

HP 831 Latex Printheads

(1 set included in box)

HP 831 Latex Printheads

(1 set included in box)

HP 831 Latex Ink

Cartridges

HP 831 Latex Ink

Cartridges

HP 831 Latex Ink

Cartridges

HP 831 Latex Ink

Cartridges

HP 871 3-liter Ink

Cartridges

HP 831 Latex

Maintenance Cartridge (1

included in box)

HP 831 Latex

Maintenance Cartridge (1

included in box)

HP 831 Latex

Maintenance Cartridge (1

included in box)

HP 831 Latex

Maintenance Cartridge (1

included in box)

Documentation

DocumentationDocumentation

The following documents can be downloaded from http://www.hp.com/go/latex300/manuals/:

●Introductory information

●Printer assembly instructions

●User guide

●Legal information

●Limited warranty

The Quick Response (QR) code images found in some parts of this user guide provide links to additional video

explanations of particular topics. For an example of such an image, see Main printer components on page 9.

Saf

SafSafety pr

ety pr

ety prety precautions

ecautions

ecautionsecautions

Before using your printer, read the following safety precautions to make sure you use the equipment safely.

You are expected to have the appropriate technical training and experience necessary to be aware of hazards to

which you may be exposed in performing a task, and take appropriate measures to minimize the risks to yourself

and to other people.

ENWW Documentation 3

General saf

General safGeneral safety guidelines

ety guidelines

ety guidelinesety guidelines

●There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self

Repair program (see http://www.hp.com/go/selfrepair/). Refer servicing of other parts to service qualied

personnel.

●Turn the printer and call your service representative in any of the following cases:o

–The power cord or plug is damaged.

–The curing enclosures are damaged.

–The printer has been damaged by an impact.

–There is any mechanical or enclosure damage.

–Liquid has entered the printer.

–There is smoke or an unusual smell coming from the printer.

–The printer has been dropped or the curing module has been damaged.

–The printer is not operating normally.

●Turn the printer in either of the following cases:o

–During a thunderstorm

–During a power failure

●Take special care with zones marked with warning labels.

El

ElElectrical shock hazar

ectrical shock hazar

ectrical shock hazarectrical shock hazard

d

dd

WARNING!

WARNING!WARNING! The internal circuits of curing zones, output drier, print-zone heaters, and built-in power supplies

operate at hazardous voltages capable of causing death or serious personal injury.

The printer uses two power cords. Unplug both power cords before servicing the printer.

To avoid the risk of electric shock:

●The printer must be connected to earthed mains outlets only.

●Do not attempt to dismantle the curing modules.

●Do not remove or open any other closed system covers or plugs.

●Do not insert objects through slots in the printer.

Heat hazar

Heat hazarHeat hazard

d

dd

The curing subsystems of the printer operate at high temperatures and can cause burns if touched. To avoid

personal injury, take the following precautions.

●Do not touch the internal enclosures of the printer's curing zones.

●Let the printer cool down when accessing the internal curing zone and output platen in case of a substrate

jam.

●Let the printer cool down before performing some maintenance operations.

4 Chapter 1 Introduction ENWW

Fir

FirFire hazar

e hazar

e hazare hazard

d

dd

The curing subsystems of the printer operate at high temperatures.

To avoid the risk of take the following precautions.re,

●The customer is responsible for meeting the printer's requirements and the Electrical Code requirements

according to the local jurisdiction of the country where the equipment is installed. Use the power supply

voltage on the nameplate.specied

●Connect the power cords to dedicated lines, each protected by a branch circuit breaker according to the

information detailed in the site preparation guide. Do not use a power strip (relocatable power tap) to

connect both power cords.

●Use only the power cords supplied by HP with the printer. Do not use a damaged power cord. Do not use

the power cords with other products.

●Do not insert objects through slots in the printer.

●Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using

the printer again.

●Do not use aerosol products that contain gases inside or around the printer. Do not operate the ammable

printer in an explosive atmosphere.

●Do not block or cover the openings of the printer.

●Do not attempt to dismantle or modify the curing modules.

●Ensure that the operating temperature of the substrate recommended by the manufacturer is not

exceeded. If this information is not available, ask the manufacturer. Do not load substrates that cannot be

used at an operating temperature above 125°C (257°F).

●Do not load substrates with auto-ignition temperatures below 250°C (482°F). If this information is not

available, printing must be supervised at all times. See note below.

NO

NONOTE:

TE:

TE:TE: Test method based on EN ISO 6942:2002; Evaluation of materials and material assemblies when

exposed to a source of radiant heat, method B. The test conditions, to determine the temperature when the

substrate starts ignition (either or glow), were: Heat density 30 kW/m², copper calorimeter, K type ame ux

thermocouple.

Mechanical hazar

Mechanical hazarMechanical hazard

d

dd

The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions

when working close to the printer.

●Keep your clothing and all parts of your body away from the printer's moving parts.

●Avoid wearing necklaces, bracelets, and other hanging objects.

●If your hair is long, try to secure it so that it will not fall into the printer.

●Take care that sleeves or gloves do not get caught in the printer's moving parts.

●Avoid standing close to the fans, which could cause injury and could also print quality (by obstructing aect

the air ow).

ENWW Safety precautions 5

●Do not touch gears or moving rolls during printing.

●Do not operate the printer with covers bypassed.

Light radiation hazar

Light radiation hazarLight radiation hazard

d

dd

Light radiation is emitted from the illumination of the print zone. This illumination is in compliance with the

requirements of the exempt group of IEC 62471:2006, Photobiological safety of lamps and lamp systems.

However, you are recommended not to look directly at the LEDs while they are on. Do not modify the module.

Chemical hazar

Chemical hazarChemical hazard

d

dd

The Safety Data Sheets for the consumables identify the ink ingredients. Adequate ventilation should be

provided to ensure that potential airborne exposures to these substances are adequately controlled.

You can obtain current Material Safety Data Sheets for the ink systems used in the printer from

http://www.hp.com/go/msds.

V

VVentilation and air c

entilation and air c

entilation and air centilation and air conditioning

onditioning

onditioningonditioning

As with all equipment installations, to maintain ambient comfort levels, air conditioning or ventilation in the work

area should take into account heat produced by the printer. Typically, the printer’s power dissipation is 3.7 kW

(12.7 kBTU/h). Air conditioning and ventilation should comply with local environmental, health, and safety (EHS)

guidelines and regulations. Consult your usual air conditioning or EHS specialist for advice on the appropriate

measures for your location. For a more prescriptive approach to adequate ventilation, refer to the ANSI/ASHRAE

(American Society of Heating, Refrigerating, and Air-Conditioning Engineers) 62.1-2007 Ventilation for

Acceptable Indoor Air Quality. As an example, a minimum exhaust rate of 2.5 L/s.m² (0.5 cfm/ft²) of freshly

made-up air for copy and printing rooms is specied.

Special ventilation equipment (air is not required to meet U.S. OSHA requirements for occupational ltration)

exposure to VOCs from water-based HP Latex Inks. Special ventilation equipment installation is at the discretion

of the customer. Customers should consult state and local requirements and regulations.

CAUTION:

CAUTION:CAUTION: The ventilation and air conditioning units should not blow air directly onto the printer.

TIP:

TIP:TIP: Maintaining positive air pressure in the print production room will help prevent dust from entering the

room.

TIP:

TIP:TIP: Consider providing a minimum of 5 ACH* (air changes per hour) of fresh air ventilation and a minimum

room volume of 30 m³.

* Recommendation based on a 30 m³ room with only one HP printer. If there are more printers in the room, the

ventilation rate should be recalculated accordingly.

Heavy substr

Heavy substrHeavy substrat

at

atate hazar

e hazar

e hazare hazard

d

dd

Special care must be taken to avoid personal injury when handling heavy substrates.

●Handling heavy substrate rolls may require more than one person. Care must be taken to avoid back strain

and/or injury.

●Consider using a forklift, pallet truck, or other handling equipment.

●When handling heavy substrate rolls, wear personal protective equipment including boots and gloves.

6 Chapter 1 Introduction ENWW

Ink handling

Ink handlingInk handling

HP recommends that you wear gloves when handling ink system components.

W

WWarnings and cautions

arnings and cautions

arnings and cautionsarnings and cautions

The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer

from being damaged. Follow the instructions marked with these symbols.

WARNING!

WARNING!WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or

death.

CAUTION:

CAUTION:CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or

damage to the printer.

W

WWarning labels

arning labels

arning labelsarning labels

Label

LabelLabel Explanation

Explanation

ExplanationExplanation

Printer label. To identify the printer’s power cord.

Curing label. To identify the curing power cord.

Electric shock hazard. Heating modules operate at hazardous

voltages. Disconnect power source before servicing.

CAUTION:

CAUTION:CAUTION: Double pole. Neutral fusing.

Equipment to be connected to earthed mains outlet only. Refer

servicing to service personnel. Disconnect all power cords qualied

before servicing. No operator serviceable parts inside the printer.

Before starting, read and follow the operating and safety

instructions. Ensure that the input voltage is within the printer's

rated voltage range. The printer requires up to two dedicated lines.

This label is located on the e-box.

Risk of burns. Do not touch the curing zone or the output platen of

the printer: they could be hot.

This label is located on the front of the curing module.

ENWW Safety precautions 7

Label

LabelLabel Explanation

Explanation

ExplanationExplanation

Risk of trapped Do not touch moving gears.ngers.

These labels are located at the rear of the printer, one on the

substrate input gear and one on the take-up reel gear (335, 365,

and 375 only).

Moving part. Keep away from the moving printhead carriage. When

printing, the printhead carriage travels back and forth across the

substrate.

This label is located on the rear of the scan axis window, behind the

plastic.

You are recommended to wear gloves when handling the

maintenance cartridge, the platen, or the ink collector.

This label is located on the maintenance cartridge.

Electric shock hazard. Heating modules operate at hazardous

voltages. Disconnect all power sources before servicing.

This label is located on the curing control PCA enclosure. For service

personnel only.

Electric shock hazard. The printer has two input power cords. Power

supplies operate at hazardous voltages. Disconnect all power cords

before servicing.

This label is located internally (in the 365 and 375 only), close to the

print-zone heating-coils enclosure between fans. For service

personnel only.

Hazardous moving parts. Rotating fan blades. Keep hands clear.

These labels are located internally, close to the print-zone heating

fans between fans (365 and 375 only), one near the vacuum fan

and one near the aerosol fan. For service personnel only.

Hazardous area. Heating modules operate at hazardous voltages.

Electric shock hazard. Equipment has two input power cords.

Disconnect all power cords before servicing. Power supplies operate

at hazardous voltages.

Double pole, neutral fusing.

Equipment to be connected to earthed mains outlet only.

This label is located in the scan and air-curtain heater control

enclosure (365 and 375 only). For service personnel only.

8 Chapter 1 Introduction ENWW

NO

NONOTE:

TE:

TE:TE: The label position and its size on the printer may vary slightly, but should always be visible and nal

close to the potential risk area.

Main print

Main printMain printer components

er components

er componentser components

The above image is a QR code containing a link to a video; see .Documentation on page 3

The following views of the printer illustrate its main components.

Fr

FrFront view

ont view

ont viewont view

1.

1.1. Ink cartridge

2.

2.2. Platen

3.

3.3. Printhead

4.

4.4. Printhead carriage

5.

5.5. Front panel

6.

6.6. Maintenance cartridge

ENWW Main printer components 9

7.

7.7. Substrate pinch lever

8.

8.8. Spindle lock lever

9.

9.9. Take-up reel motor

10.

10.10. Tension bar

11.

11.11. Spindle

12.

12.12. Take-up reel

13.

13.13. Spindle stop

14.

14.14. Loading table

15.

15.15. Curing module

Re

ReRear view

ar view

ar viewar view

1.

1.1. Power switch and power socket

2.

2.2. Sockets for communication cables and optional accessories

10 Chapter 1 Introduction ENWW

T

TTak

ak

akake-up r

e-up r

e-up re-up reel motor

eel motor

eel motoreel motor

1.

1.1. Winding-direction switch

2.

2.2. Manual winding buttons

3.

3.3. Take-up reel lever

Loading ac

Loading acLoading acces

ces

cescessor

sor

sorsory

y

yy

The loading accessory helps you to load some substrate types that are to load without it. See diicult Loading

accessory (365 and 375 only) on page 64.

Fr

FrFront panel

ont panel

ont panelont panel

Intr

IntrIntroduction to the fr

oduction to the fr

oduction to the froduction to the front panel

ont panel

ont panelont panel

The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front right of the

printer. It gives you complete control of your printer: from the front panel, you can view information about the

printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts

(warning and error messages) when necessary.

ENWW Front panel 11

HP Latex 315/335 home screen

HP Latex 365/375 home screen

There is an alternative home screen that you can see by sliding your across the screen to the left. It nger

summarizes the status of the ink cartridges, the substrate, and the current print job.

The front panel has a large central area to display dynamic information and icons. On the left and right sides you

can see up to six icons at times. Normally they are not all displayed at the same time.xed dierent

Left and right

Left and right Left and right icons

icons

icons icons

xed

xedxed

●Press to return to the home screen.

●Press to view help about the current screen.

●Press to go to the previous item.

●Press to go to the next item.

12 Chapter 1 Introduction ENWW

●Press to go back to the last-visited screen. This does not discard any changes made in the current

screen.

●Press to cancel the current process.

Home screen dynamic ic

Home screen dynamic icHome screen dynamic icons

ons

onsons

The following items are displayed only on the home screen.

●At the top left of the screen is a message showing the printer status or the most important current alert.

Press this message to see a list of all current alerts, with an icon indicating the severity of each alert. You

can press an alert to get help in solving the problem.

●At the top right, press to turn on or the print-zone illumination light.o

●

Press to view substrate status and perform substrate-handling operations.

●

Press to open the Substrate Library and access the extensive online library of substrate presets.

●

Press to view information about the job that is currently printing.

●

Press to view ink-supply status and perform ink-cartridge and printhead operations.

●Press to quick solutions to printing problems.nd

●Press to view network and Internet status and change related settings.

●Press to view information about the printer.

●Press for help.

●Press to view and change printer settings in general.

If the printer is left idle for some time, it goes into sleep mode and switches the front-panel display. To o

change the time that elapses before sleep mode, press , then >

Setup

SetupSetup Front panel o

Front panel o

Front panel oFront panel options

ptions

ptionsptions Sl

Sl

SlSleep mode

eep mode

eep mode eep mode >

wait time

wait timewait time. You can set a time between 5 and 240 minutes; the default is 25 minutes.

The printer wakes from sleep mode and switches on the front-panel display whenever there is some external

interaction with it.

Information about uses of the front panel can be found throughout this guide.specic

ENWW Front panel 13

Change the languag

Change the languagChange the language of the fr

e of the fr

e of the fre of the front panel

ont panel

ont panelont panel

Two methods are available to change the language that is used for the front-panel menus and messages.

●If you can understand the current front panel language, go to the front panel and press , then >

Setup

SetupSetup

Front panel o

Front panel oFront panel options

ptions

ptionsptions Language

Language

LanguageLanguage > .

●If you cannot understand the current front panel language, start with the printer turned Turn it on. As o.

soon as the icon appears, press it for a few seconds. When all icons have appeared on the front panel,

press followed by . The front panel blinks briey.

Whichever method you used, the language selection menu should now appear on the front panel.

Press the name of your preferred language.

View or set the dat

View or set the datView or set the date and time

e and time

e and timee and time

To view or set the printer's date and time, go to the front panel and press , then >

Setup

SetupSetup Front panel

Front panel

Front panel Front panel

options

optionsoptions D

D

DDate and time o

ate and time o

ate and time oate and time options

ptions

ptionsptions > .

Set al

Set alSet altitude

titude

titudetitude

If your printer is operating at more than 500 m (1640 ft) above sea level, go to the front panel and press ,

then >

Setup

SetupSetup Select al

Select al

Select alSelect altitude

titude

titudetitude, to tell the printer its operating altitude.

Set time befor

Set time beforSet time before standby

e standby

e standbye standby

When there are no more jobs to print, or you want to pre-warm the printer (Pr

Pr

PrPrepar

epar

eparepare printing

e printing

e printinge printing option in the RIP),

the printer´s curing heaters remain on for the time and temperature in case another job arrives or in specied

case you need to avoid any print-quality problem that could be caused by an incorrect temperature in the print

zone. To choose how long the heaters will stay on in this situation, go to the front panel and press then

Substrat

SubstratSubstrate

e

ee Substr

Substr

SubstrSubstrate handling o

ate handling o

ate handling oate handling options

ptions

ptionsptions Curing standb

Curing standb

Curing standbCuring standby duration

y duration

y durationy duration > > . You can select from 5 to 120 minutes.

The curing temperature during this standby period is set automatically by the printer.

14 Chapter 1 Introduction ENWW

Change the sl

Change the slChange the sleep mode setting

eep mode setting

eep mode settingeep mode setting

If the printer is left turned on but unused for a certain period of time, it automatically goes into sleep mode to

save power. The default period of time it waits is 25 minutes. To change the time the printer waits before it goes

into sleep mode, go to the front panel and press , then >

Setup

SetupSetup Front panel o

Front panel o

Front panel oFront panel options

ptions

ptionsptions Sleep mode w

Sleep mode w

Sleep mode wSleep mode wait

ait

ait ait >

time

timetime. Enter in minutes the wait time that you want, then press .

OK

OKOK

Change the l

Change the lChange the louds

ouds

oudsoudspeak

peak

peakpeaker vol

er vol

er voler volume

ume

umeume

To change the volume of the printer's loudspeaker, go to the front panel and press , then >

Setup

SetupSetup Front

Front

Front Front

panel options

panel optionspanel options > Speak

Speak

SpeakSpeaker vol

er vol

er voler volume

ume

umeume L

L

LLow

ow

owow High

High

HighHigh, and select O

O

OO, , or .

T

TTurn audio al

urn audio al

urn audio alurn audio alerts on or

erts on or

erts on or erts on or o

o

oo

To turn the printer's audio alerts on or go to the front panel and press , then > o, Setup

Setup

SetupSetup Front panel

Front panel

Front panel Front panel

options

optionsoptions > Enable audio al

Enable audio al

Enable audio alEnable audio alert

ert

ertert Disabl

Disabl

DisablDisable audio alert

e audio alert

e audio alerte audio alert or . By default, audio alerts are enabled.

Change the fr

Change the frChange the front panel displ

ont panel displ

ont panel displont panel display brightness

ay brightness

ay brightnessay brightness

To change the brightness of the front-panel display, press , then >

Setup

SetupSetup Fr

Fr

FrFront panel options

ont panel options

ont panel optionsont panel options Displ

Displ

DisplDisplay

ay

ay ay >

brightness

brightnessbrightness, then select a value by moving the scroll bar. Press to save the value.

OK

OKOK

Change the units of me

Change the units of meChange the units of measur

asur

asurasurement

ement

ementement

To change the units of measurement that appear on the front panel, press , then >

Setup

SetupSetup Fr

Fr

FrFront panel

ont panel

ont panel ont panel

options

optionsoptions Unit sel

Unit sel

Unit selUnit selection

ection

ectionection English

English

EnglishEnglish Metric

Metric

MetricMetric > , then or .

The units of measurement can also be changed in the Embedded Web Server. See Access the Embedded Web

Server on page 25.

Res

ResRestor

tor

tortore fact

e fact

e facte factory settings

ory settings

ory settingsory settings

To restore the printer settings to their original values as set in the factory, go to the front panel and press ,

then > >

Setup

SetupSetup Resets

Resets

ResetsResets R

R

RRestor

estor

estorestore factory settings

e factory settings

e factory settingse factory settings. This option restores all of the printer settings except the Gigabit

Ethernet settings and substrate presets.

Check printer s

Check printer sCheck printer status

tatus

tatustatus

The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and

the ink system.

Check the status o

Check the status oCheck the status of the ink cartridges

f the ink cartridges

f the ink cartridgesf the ink cartridges

You can see the ink levels in your ink cartridges by pressing on the front panel's home screen.

ENWW Front panel 15

For more details about any particular ink cartridge, press the rectangle representing that cartridge. The following

information is shown.

●Status

●Estimated ink level

●Capacity

●Product name

●Product number

●Serial number

●Expiration date

●Warranty status

●Manufacturer

●Supported ink cartridges

These are the possible ink cartridge status messages that you can see on the front panel:

●OK:

OK:

OK:OK: The cartridge is working normally, with no known problems.

●Missing:

Missing:

Missing:Missing: There is no cartridge present, or it is not correctly connected to the printer.

●Low:

Low:

Low:Low: The ink level is low.

●V

V

VVery low:

ery low:

ery low:ery low: The ink level is very low.

●Empty:

Empty:

Empty:Empty: The cartridge is empty.

●Rese

Rese

ReseReseat:

at:

at:at: You are recommended to remove the cartridge and then reinsert it.

●Replac

Replac

ReplacReplace:

e:

e:e: You are recommended to replace the cartridge with a new cartridge.

●Expired:

Expired:

Expired:Expired: The cartridge’s expiration date has passed.

●Incorr

Incorr

IncorrIncorrect:

ect:

ect:ect: The cartridge is not compatible with this printer. The message includes a list of compatible

cartridges.

●Non-HP:

Non-HP:

Non-HP:Non-HP: The cartridge is used, or counterfeit.relled,

You can also view the status of the ink cartridges in the Embedded Web Server. See Access the Embedded Web

Server on page 25.

16 Chapter 1 Introduction ENWW

Check the status o

Check the status oCheck the status of a printhead

f a printhead

f a printheadf a printhead

The printer automatically checks and services the printheads after each print. Follow these steps to get more

information on your printheads.

1.

1.1.

On the front panel's home screen, press (HP Latex 365 and 375) or the printhead icon (HP Latex

315 and 335).

2.

2.2. Select the printhead for which you want to see information.

3.

3.3. The front panel shows the following information:

●Status

●Product name

●Product number

●Serial number

●Ink red

●Warranty status

●Install date

These are the possible printhead status messages that you can see on the front panel:

●OK:

OK:

OK:OK: The printhead is working normally, with no known problems.

●Missing:

Missing:

Missing:Missing: There is no printhead present, or it is not correctly installed in the printer.

●Rese

Rese

ReseReseat:

at:

at:at: You are recommended to remove the printhead and then reinsert it. If that fails, clean the electrical

connections (see Clean the electrical connections on a printhead on page 155). If that fails, replace the

printhead with a new printhead (see Replace a printhead on page 148).

●Replac

Replac

ReplacReplace:

e:

e:e: The printhead is failing. Replace the printhead with a working printhead (see Replace a printhead

on page 148).

●Replac

Replac

ReplacReplacement incompl

ement incompl

ement incomplement incomplete:

ete:

ete:ete: The printhead replacement process has not completed successfully; restart the

replacement process and let it completely.nish

ENWW Front panel 17

●Remov

Remov

RemovRemove:

e:

e:e: The printhead is not a suitable type for use with your printer.

●Non-HP ink:

Non-HP ink:

Non-HP ink:Non-HP ink: Ink from a used, or counterfeit ink cartridge has passed through the printhead. See the relled,

limited warranty document provided with your printer for details of the warranty implications.

You can also use the Embedded Web Server to check the printhead status and the warranty status. See Access

the Embedded Web Server on page 25.

Check the

Check the Check the syst

syst

syst system

em

emem

le

lele

It is possible to check the integrity of the system on the printer's hard disk, and automatically correct any le

errors. You are recommended to do this about once every six months, or if you notice any trouble in accessing

les on the hard disk.

To execute the system check, go to the front panel and press , then le Pre

Pre

PrePreventive maint. task

ventive maint. task

ventive maint. taskventive maint. tasks

s

ss File

File

File File >

system check

system checksystem check.

If the printer is aware of damage to the system, for instance after a severe software problem, it may start a le

le system check automatically. This can take about ten minutes.

Printer al

Printer alPrinter alerts

erts

ertserts

The printer can communicate two types of alerts:

●Errors:

Errors:

Errors:Errors: When the printer is unable to print.

●Warnings:

Warnings:

Warnings:Warnings: When the printer needs attention for an adjustment, such as a calibration, preventive

maintenance, or ink cartridge replacement.

●Advice:

Advice:

Advice:Advice: When a update is available or the downloaded is ready to be installed.rmware rmware

Printer alerts appear in the front panel and in the Embedded Web Server.

●Front

Front

FrontFront-panel display:

-panel display:

-panel display:-panel display: The front panel shows the alerts in the upper left part of the screen bar).(notication

Only one alert is shown at a time. If you press the bar, all the current printer alerts are shown. notication

The list of alerts can be folded back by pressing or sliding up the bottom row of the list.

18 Chapter 1 Introduction ENWW

Clicking an alert opens the application that could help to resolve it. Firmware update advice is dismissed

when entering the Printer application. Once dismissed, there won’t be any reminder later on about the

same advice (in the case of updates, a new appears when there a new rmware notication rmware

release becomes available).

●Embedded Web Server:

Embedded Web Server:

Embedded Web Server:Embedded Web Server: The Embedded Web Server shows only one alert at a time, which is judged to be

the most important.

An alert may require you to perform a maintenance operation; see Hardware maintenance on page 139.

The following alerts require a service engineer:

●Service Maintenanc

Service Maintenanc

Service MaintenancService Maintenance Kit 1

e Kit 1

e Kit 1e Kit 1

●Service Maintenanc

Service Maintenanc

Service MaintenancService Maintenance Kit 2

e Kit 2

e Kit 2e Kit 2

●Service Maintenanc

Service Maintenanc

Service MaintenancService Maintenance Kit 3

e Kit 3

e Kit 3e Kit 3

Printer s

Printer sPrinter stat

tat

tattates

es

eses

The printer may be in any one of the following states; some of them require waiting.

●Ready (

Ready (

Ready (Ready (c

c

ccold)

old)

old)old): The printer is powered on but has not printed yet, and the heaters are not turned on.

●Preparing t

Preparing t

Preparing tPreparing to print

o print

o printo print: The printer is warming up the heaters and preparing the printheads to print. This takes 1

to 6 min.

●Ready f

Ready f

Ready fReady for substr

or substr

or substror substrate

ate

ateate

●Ready f

Ready f

Ready fReady for side A/B

or side A/B

or side A/Bor side A/B

●Printing

Printing

PrintingPrinting

●Printing side A

Printing side A

Printing side APrinting side A/B

/B

/B/B

●Drying

Drying

DryingDrying: This takes 1.5 to 5 min.

●Finishing

Finishing

FinishingFinishing: The printer is cooling down and preparing for stand-by. This takes 0.5 to 5 min.

You can select continuous printing using RIP software. Without continuous printing, the printer cures certied

each job separately and then winds the substrate back into the print zone before starting to print the next job in

the queue. This adds time to the printing process. Continuous printing saves time by continuing to print the next

job in the queue without stopping (tailgating), if it uses the same print mode and resolution.

NO

NONOTE:

TE:

TE:TE: The same print mode and resolution must be used for all jobs in the RIP queue selected for continuous

printing, to optimize the overall curing time.

ENWW Front panel 19

NO

NONOTE:

TE:

TE:TE: When continuous printing is enabled, canceling a job could also cancel the subsequent job.

Change mar

Change marChange margins

gins

ginsgins

The printer margins determine the area between the edges of your image and the edges of the substrate. The

365 or 375 printer with ink collector is capable of printing with no side margins (full bleed).

The side margins for a particular print job are selected in the RIP software; if the job exceeds the substrate width,

it will be clipped.

The front panel oers additional settings for the top and bottom margins: see . These Margins on page 187

settings apply only to single prints when the cutter is not in use. The top and bottom margins are not applied

during double-sided printing.

To set the top margin at the front panel, press , then Substrat

Substrat

SubstratSubstrate

e

ee Substrat

Substrat

SubstratSubstrate handling options

e handling options

e handling optionse handling options Extr

Extr

ExtrExtra top

a top

a top a top > >

margin

marginmargin.

To set the bottom margin at the front panel, press , then Substrat

Substrat

SubstratSubstrate

e

ee Substrat

Substrat

SubstratSubstrate handling options

e handling options

e handling optionse handling options Extr

Extr

ExtrExtra

a

a a > >

bott

bottbottom margin

om margin

om marginom margin.

NO

NONOTE:

TE:

TE:TE: The extra top/bottom margin set in the front panel is applied in addition to the top/bottom margin

selected in the RIP.

NO

NONOTE:

TE:

TE:TE: The side margins can be adjusted in the RIP.

Reques

RequesRequest the printer’

t the printer’

t the printer’t the printer’s int

s int

s ints internal prints

ernal prints

ernal printsernal prints

The internal prints provide various kinds of information about your printer. Request these prints from the front

panel, without using a computer.

Before requesting any internal print, make sure that substrate is loaded and that the R

R

RReady

eady

eadyeady message appears on

the front-panel display.

To print an internal print, press , then > , then select the type of internal print that you

Setup

SetupSetup Internal prints

Internal prints

Internal printsInternal prints

want.

The following internal prints are available:

●Usage report: Shows estimates of the total number of prints, number of prints by substrate family, number

of prints by print-quality option, and total amount of ink used per color. The accuracy of these estimates is

not guaranteed.

●Service information: Provides information that service engineers require.

Check lifetime usag

Check lifetime usagCheck lifetime usage statistics

e statistics

e statisticse statistics

There are two ways of checking your printer's usage statistics.

NO

NONOTE:

TE:

TE:TE: The accuracy of the usage statistics is not guaranteed.

20 Chapter 1 Introduction ENWW

●From the Embedded Web Server, go to the tab and select

Main

MainMain Hist

Hist

HistHistory

ory

oryory Usage

Usage

UsageUsage > . See Embedded Web Server

on page 23.

●From the front panel, press , then > >

Setup

SetupSetup Internal prints

Internal prints

Internal printsInternal prints User inf

User inf

User infUser information prints

ormation prints

ormation printsormation prints Print usage

Print usage

Print usage Print usage >

report

reportreport.

HP Lat

HP LatHP Latex Mobil

ex Mobil

ex Mobilex Mobile

e

ee

Your printer supports a new application called HP Latex Mobile, which marks a new era of smart printers. This

app enables you to receive helpful consumables alerts while remotely monitoring your printer and job status on

your smartphone or tablet. It also compiles metrics related to ink and substrate usage and productivity that you

can view from your tablet. Print with greater especially as you no longer have to worry about the condence,

status of print jobs while you’re away from the printer.

NO

NONOTE:

TE:

TE:TE: HP Latex Mobile is compatible with Android 4.1.2 or later and iOS 7 or later, and requires the printer and

the smartphone or tablet to be connected to the Internet.

NO

NONOTE:

TE:

TE:TE: Metrics are available on tablets but not on smartphones.

Rel

RelRely on al

y on al

y on aly on alerts to t

erts to t

erts to terts to tell y

ell y

ell yell you when att

ou when att

ou when attou when attention is needed

ention is needed

ention is neededention is needed

No more wondering what’s going on with your printer while you’re away:

●Alerts keep you informed about supplies, the substrate path, and situations when the printer is not ready.

●Return to your printer and take action once you’ve been alerted.

ENWW HP Latex Mobile 21

Know the sta

Know the staKnow the status of y

tus of y

tus of ytus of your print

our print

our printour printer whil

er whil

er whiler while y

e y

e ye you’r

ou’r

ou’rou’re aw

e aw

e awe away fr

ay fr

ay fray from it

om it

om itom it

HP Latex Mobile insight into printer activity and ink and substrate usage:oers

●Follow printer activity remotely and gain an awareness of your printer at all times.

●Stay abreast of ink levels and the amount of substrate remaining to avoid surprises and respond

accordingly.

●Use your tablet to view metrics. Email that information to your computer for more details of ink and

substrate usage as well as productivity per printer or job. Use it to improve planning and operations.

Remo

RemoRemotel

tel

teltely k

y k

y ky keep tabs on print jobs

eep tabs on print jobs

eep tabs on print jobseep tabs on print jobs

HP Latex Mobile enables you to monitor job completion and job history:

●Track print jobs through to completion.

NO

NONOTE:

TE:

TE:TE: Printer updates occur roughly every minutes during the printing process and every several ve

hours when the printer is idle. Under certain circumstances, printer updates may be delayed—when system

errors occur, for certain substrate jams, in the case of a power outage—in which case the app dashboard

display shows the last known printer status.

●Monitor printed jobs through the job history.

How t

How tHow to add a printer t

o add a printer t

o add a printer to add a printer to your mobil

o your mobil

o your mobilo your mobile devic

e devic

e device device

e

ee

1.

1.1. Open the HP Latex Mobile app on your mobile device.

22 Chapter 1 Introduction ENWW

2.

2.2. Select A

A

AAdd new HP Lat

dd new HP Lat

dd new HP Latdd new HP Latex Printer

ex Printer

ex Printerex Printer.

3.

3.3. Make a note of the Service ID and Account ID.

4.

4.4. Go to the printer’s front panel and press , then >

Setup

SetupSetup Customer Inv

Customer Inv

Customer InvCustomer Invol

ol

ololvement Pr

vement Pr

vement Prvement Program

ogram

ogramogram.

5.

5.5. Continue until you see the options Y

Y

YYes, I want t

es, I want t

es, I want tes, I want to participat

o participat

o participato participate

e

ee Also send the printer’

Also send the printer’

Also send the printer’Also send the printer’s serial number

s serial number

s serial numbers serial number A

A

AAlso

lso

lso lso , , and

send data to print

send data to printsend data to printer services

er services

er serviceser services. Select them all.

6.

6.6. Register a new service and enter the Service ID and Account ID from your mobile device.

7.

7.7. Press and

Continue

ContinueContinue Ac

Ac

AcAccep

cep

cepcept

t

tt until the registration is nished.

Alternatively, you can use the Embedded Web Server instead of the front panel.

1.

1.1. In the Embedded Web Server, select the Customer Inv

Customer Inv

Customer InvCustomer Involv

olv

olvolvement Pr

ement Pr

ement Prement Program

ogram

ogramogram tab.

2.

2.2. Check Y

Y

YYes, I want to participat

es, I want to participat

es, I want to participates, I want to participate (send anonymous data onl

e (send anonymous data onl

e (send anonymous data onle (send anonymous data only

y

yy)

)

)).

3.

3.3. Check Also send the printer’

Also send the printer’

Also send the printer’Also send the printer’s serial number

s serial number

s serial numbers serial number.

4.

4.4. Check Also send data t

Also send data t

Also send data tAlso send data to printer services

o printer services

o printer serviceso printer services.

5.

5.5. Check Regist

Regist

RegistRegister for a ne

er for a ne

er for a neer for a new service

w service

w servicew service.

6.

6.6. Enter the Service ID and Account ID from your mobile device and click Regist

Regist

RegistRegister

er

erer.

7.

7.7. The next screen tells you that the HP Latex to Go service will send status data from the printer to the

connected devices through the Internet. Click Ac

Ac

AcAccep

cep

cepcept

t

tt.

Embedded W

Embedded WEmbedded Web Server

eb Server

eb Servereb Server

ENWW Embedded Web Server 23

Intr

IntrIntroduction to the Embedded W

oduction to the Embedded W

oduction to the Embedded Woduction to the Embedded Web Server

eb Server

eb Servereb Server

The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer

information, manage settings and presets, align printheads, upload new and troubleshoot problems. rmware

Service engineers can use it to retrieve internal information that helps to diagnose printer problems.

You can access the Embedded Web Server remotely by using an ordinary Web browser running on any computer.

See Access the Embedded Web Server on page 25.

The Embedded Web Server window displays three separate tabs. Buttons near the top of each page provide

access to online help and supplies reordering.

Main tab

Main tabMain tab

The tab provides information about the following items.

Main

MainMain

●Substrate, ink, printhead and maintenance status

●Temperature of the curing module

●Substrate and ink usage and accounting

Setup tab

Setup tabSetup tab

The tab enables you to complete these tasks.

Setup

SetupSetup

●Specify printer settings such as units of measurement and refresh date

●Specify network and security settings

●Set the date and time

●Update rmware

●Align printheads

●Upload substrate presets

●Congure notications e-mail

24 Chapter 1 Introduction ENWW

Networking tab

Networking tabNetworking tab

The tab enables you to change the printer’s networking

Networking

NetworkingNetworking conguration.

Cust

CustCustomer Invol

omer Invol

omer Involomer Involvement Pr

vement Pr

vement Prvement Program tab

ogram tab

ogram tabogram tab

The Customer Inv

Customer Inv

Customer InvCustomer Involvement Pr

olvement Pr

olvement Prolvement Program

ogram

ogramogram tab enables you to sign up for the Customer Involvement Program and

congure your participation.

Support tab

Support tabSupport tab

The tab various kinds of help with your printer.

Support

SupportSupport oers

●Browse helpful information from a variety of sources

●Troubleshoot problems

●Access HP links for technical support with your printer and accessories

●Access service support pages that show current and historical data on the usage of your printer

Ac

AcAcce

ce

cecess the Embedded W

ss the Embedded W

ss the Embedded Wss the Embedded Web Ser

eb Ser

eb Sereb Server

ver

verver

Use the Embedded Web Server to view printer information remotely through an ordinary Web browser running

on any computer.

The following browsers are known to be compatible with the Embedded Web Server:

●Internet Explorer 7 and later for Windows

●Safari 3 and later for Mac OS X

●Mozilla Firefox 3.6 and later

●Google Chrome 7 and later

To use the Embedded Web Server on any computer, open your Web browser and type the printer's IP address in

the browser's address bar. The printer's IP address appears on the printer’s front panel, after pressing the

icon.

If you follow these instructions but fail to open the Embedded Web Server, see Cannot access the Embedded

Web Server on page 176.

Change the languag

Change the languagChange the language of the Embedded W

e of the Embedded W

e of the Embedded We of the Embedded Web Ser

eb Ser

eb Sereb Server

ver

verver

The Embedded Web Server functions in the following languages: English, Portuguese, Spanish, Catalan, French,

Italian, German, Chinese, Traditional Chinese, Korean, and Japanese. It uses the language that you Simplied

specied in your Web browser options. If you specify a language that it cannot support, it functions in English.

To change the language, change your Web browser's language setting. For example, in Chrome, ,

Settings

SettingsSettings

Language

LanguageLanguage (in the advanced settings view), make sure that the language you want is at the top of the list in the

dialog box; or, in Internet Explorer version 8, go to the T

T

TTools

ools

oolsools menu and select > . Make

Internet Options

Internet OptionsInternet Options Languages

Languages

LanguagesLanguages

sure that the language you want is at the top of the list in the dialog box.

To complete the change, close and reopen your Web browser.

ENWW Embedded Web Server 25

Res

ResRestrict acc

trict acc

trict acctrict acces

es

esess to the print

s to the print

s to the prints to the printer

er

erer

From the Embedded Web Server, you can select > to set an administrator password. Once set, this

Setup

SetupSetup Security

Security

SecuritySecurity

password must be given in order to perform the following printer functions.

●Clear accounting information.

●Update the printer’s rmware.

●Change security settings.

●View protected printer information.

●Change Internet connection settings.

●Change some networking settings.

●Congure the Customer Involvement Program.

●Run connectivity troubleshooting tests.

For more information, see the Embedded Web Server's online help.

If you forget the administrator password, you can delete the current password from the front panel: press ,

then > >

Setup

SetupSetup Connectivity

Connectivity

ConnectivityConnectivity Advanc

Advanc

AdvancAdvanced

ed

eded Embedded Web Serv

Embedded Web Serv

Embedded Web ServEmbedded Web Server

er

erer Reset EWS passw

Reset EWS passw

Reset EWS passwReset EWS password

ord

ordord > > .

Join the Cust

Join the CustJoin the Customer Inv

omer Inv

omer Invomer Involv

olv

olvolvement Pr

ement Pr

ement Prement Program

ogram

ogramogram

You can activate or deactivate the Customer Involvement Program from the Embedded Web Server or from the

printer's front panel.

NO

NONOTE:

TE:

TE:TE: From the front panel, press , then >

Setup

SetupSetup Customer Inv

Customer Inv

Customer InvCustomer Involv

olv

olvolvement Program

ement Program

ement Programement Program.

The Customer Involvement Program is a statistical printer-usage tracking system. It may also be used to

determine eligibility for certain usage-based reward programs, or to monitor the device in connection with

optional services such as proactive cartridge replacement, pay-per-use contracts, or support agreements

(availability varies by product, region, and country). See the Customer Involvement Program tab of the

Embedded Web Server for details on the data collected and HP’s use of the data. Once the Customer

Involvement Program is enabled, your printer will automatically send 'usage snapshots' to HP through the

Internet approximately once a week, for as long as the Customer Involvement Program remains enabled. The

snapshot are collected on a repository server, then automatically processed to extract the relevant data, les

which are stored in a usage database. Sending the data does not interfere with the normal operation of your

printer, and does not require attention of any kind. You can stop participating at any time, in which case data

transmissions stop immediately.

26 Chapter 1 Introduction ENWW

The page of the

CIP

CIP CIP conguration

conguration

congurationconguration Cus

Cus

CusCustomer Inv

tomer Inv

tomer Invtomer Involv

olv

olvolvement Progr

ement Progr

ement Progrement Program

am

amam tab is where you can start, stop, or change

your participation in the Customer Involvement Program. By default, only anonymous usage data are sent to HP,

but you have the option to include the printer’s serial number. This may be necessary for certain programs or

services, and may allow us to provide you with better product service and support. Once you have made any

changes to the settings, click the Ap

Ap

ApApply

ply

plyply button to apply them.

If the Customer Involvement Program was enabled before clicking the Appl

Appl

ApplApply

y

yy button, a connectivity test is

automatically made to determine whether Customer Involvement Program data can be successfully delivered to

HP.

If the test completes successfully, is complete and you can proceed to any other Embedded Web conguration

Server page, or close the browser window. If the test fails, follow the instructions to try to identify and the x

problem.

ENWW Embedded Web Server 27

The CIP status and t

CIP status and t

CIP status and tCIP status and test

est

estest page of the Cust

Cust

CustCustomer Invol

omer Invol

omer Involomer Involvement Pr

vement Pr

vement Prvement Program

ogram

ogramogram tab can be used to check the current status

(enabled or not, anonymous data or not), and to run a connectivity test to check that Customer Involvement

Program data can be successfully delivered to HP.

Check printer s

Check printer sCheck printer status

tatus

tatustatus

The front panel and the Embedded Web Server both display the status of the printer, the loaded substrate, and

the ink system.

Check the status o

Check the status oCheck the status of the ink syst

f the ink syst

f the ink systf the ink system

em

emem

1.

1.1. Access the Embedded Web Server (see Access the Embedded Web Server on page 25).

2.

2.2. Go to the Supplies page on the tab.

Main

MainMain

The Supplies page shows you the status of the loaded substrate, the ink cartridges, the printheads, the heater,

and the maintenance cartridge.

The light shows whether maintenance is required.traic

For further information, click Click to vie

Click to vie

Click to vieClick to view details

w details

w detailsw details.

Reques

RequesRequest email

t email

t email t email o

o

o of

f

f f err

err

err error conditions

or conditions

or conditionsor conditions

notication

noticationnotication specic

specic

specicspecic

1.

1.1. In the Embedded Web Server (see Access the Embedded Web Server on page 25), go to the Email Server

page on the tab and ensure that the following are correctly in:

Setup

SetupSetup elds lled

28 Chapter 1 Introduction ENWW

●SMTP server

SMTP server

SMTP serverSMTP server. This is the IP address of the outgoing mail server (Simple Mail Transfer Protocol [SMTP])

that processes all email messages from the printer. If the mail server requires authentication, email

notications will not work.

●Printer email addr

Printer email addr

Printer email addrPrinter email address

ess

essess. Each email message that the printer sends must include a return address. This

address does not need to be a real, functional email address, but it should be unique, so that

recipients of the message can identify the printer that sent it

2.

2.2. Go to the page, which is also on the tab.Notication Setup

Setup

SetupSetup

3.

3.3. Click the icon to request new or click the icon to edit that have already

New

NewNew notications, Edit

Edit

EditEdit notications

been set up. Then specify the email addresses to which notications are sent, and select the incidents that

result in messages.notication

Get acc

Get accGet accounting inf

ounting inf

ounting infounting information

ormation

ormationormation

There are various ways of getting accounting information from your printer.dierent

●View printer usage statistics for a particular job, see Check usage statistics for a job on page 29.

●View printer usage statistics for the whole lifetime of the printer, see Check lifetime usage statistics

on page 29.

●Request accounting data by email. The printer sends data in XML at regular intervals to a email specied

address; the data may be interpreted and summarized by a third-party application, or displayed as an Excel

spreadsheet. See Request accounting data by email on page 30.

●Use a third-party application to request printer status, printer usage or job accounting data from the printer

through the Internet. The printer provides data in XML to the application whenever requested. HP provides

a Software Development Kit to facilitate the development of such applications.

By default, user names are not included in accounting information. If you would like to include them, check the

box Show user name in job ac

Show user name in job ac

Show user name in job acShow user name in job acco

co

cocounting

unting

untingunting Security

Security

SecuritySecurity in the menu.

Check usage sta

Check usage staCheck usage statistics f

tistics f

tistics ftistics for a job

or a job

or a jobor a job

You can use the Embedded Web Server to check usage statistics for a particular job: go to the tab and select

Main

MainMain

History

HistoryHistory Ac

Ac

AcAccounting

counting

countingcounting > .

NO

NONOTE:

TE:

TE:TE: The accuracy of the usage statistics is not guaranteed.

Check lifetime usag

Check lifetime usagCheck lifetime usage statis

e statis

e statise statistics

tics

ticstics

There are two ways of checking your printer's usage statistics.

NO

NONOTE:

TE:

TE:TE: The accuracy of the usage statistics is not guaranteed.

●From the Embedded Web Server, go to the tab and select >

Main

MainMain History

History

HistoryHistory Usag

Usag

UsagUsage

e

ee.

●From the front panel, press , then > >

Setup

SetupSetup Internal prints

Internal prints

Internal printsInternal prints User inf

User inf

User infUser information prints

ormation prints

ormation printsormation prints Print usage

Print usage

Print usage Print usage >

report

reportreport.

ENWW Embedded Web Server 29

Reques

RequesRequest acc

t acc

t acct accounting da

ounting da

ounting daounting data by email

ta by email

ta by emailta by email

1.

1.1. Obtain the IP address of the outgoing mail server (SMTP) from your IT department; this is required in order

to send email messages.

2.

2.2. Ensure that the outgoing email server is to enable relaying of email messages that the printer congured

will send.

3.

3.3. Open your Web browser and connect to the printer’s Embedded Web Server.

4.

4.4. Select the tab.

Setup

SetupSetup

5.

5.5. From the menu in the left-hand column, select Conguration D

D

DDate & Time

ate & Time

ate & Timeate & Time.

6.

6.6. Ensure that the printer's date and time have been set correctly.

7.

7.7. From the menu, select .Conguration Email server

Email server

Email serverEmail server

8.

8.8. Enter the IP address of the outgoing mail server (SMTP).

9.

9.9. Specify an email address for the printer. The latter does not need to be a valid email address, because the

printer will not receive messages; but it should have the form of an email address. It serves to identify the

printer when it sends email messages.

10.

10.10. From the menu, select Conguration Printer settings

Printer settings

Printer settingsPrinter settings.

11.

11.11. Set Send acc

Send acc

Send accSend accounting

ounting

ounting ounting les

les

lesles to Enabled.

12.

12.12. Set Send acc

Send acc

Send accSend accounting

ounting

ounting ounting to

to

to to

les

lesles to the email address (or addresses) to which you want the accounting

information sent. This may be an address that you have created to receive automatically specically

generated messages from the printer.

13.

13.13. Set Send acc

Send acc

Send accSend accounting

ounting

ounting ounting every

every

every every

les

lesles to the frequency with which you want the information sent, choosing a

specic number of days or prints.

14.

14.14. You may want to set Excl

Excl

ExclExclude personal information fr

ude personal information fr

ude personal information frude personal information from accounting em

om accounting em

om accounting emom accounting email

ail

ailail On

On

OnOn to , so that the accounting

messages will not contain personal information. If this option is , information such as user name, job

O

OO

name, and account ID will be included.

When you have completed the above steps, the printer will send accounting data by email with the frequency

that you specied. The data are provided in XML and can easily be interpreted by a third-party program. The data

provided on each print job include when the job was submitted, when the job was printed, the printing time, the

type of image, the number of pages, the number of copies, the paper type and size, the amount of each color of

ink used and various other attributes of the job.

You can download an HP DesignJet Accounting Tool from HP's Web site (http://www.hp.com/go/designjet/

accounting/) that will enable you to display the XML data more readably in the form of a spreadsheet.

Analysis of the accounting data will enable you to bill customers precisely and for the use of your printer. exibly

You can, for instance:

●Bill each customer for the total amount of ink and paper used by that customer over a particular period.

●Bill each customer separately per job.

●Bill each customer separately for each project, broken down by job.

30 Chapter 1 Introduction ENWW

C

CConnectivity and softwar

onnectivity and softwar

onnectivity and softwaronnectivity and software instructions

e instructions

e instructionse instructions

Connection method

Connection methodConnection method

Your printer can be connected in the following way.

Connection type

Connection typeConnection type Speed

Speed

SpeedSpeed Maximum cable l

Maximum cable l

Maximum cable lMaximum cable length

ength

engthength Other factors

Other factors

Other factorsOther factors

Gigabit Ethernet Fast; varies according to

network traic

Long (100 m=328 ft) Requires extra equipment

(switches)

NO

NONOTE:

TE:

TE:TE: The speed of any network connection depends on all the components that are used in the network,

which can include network interface cards, hubs, routers, switches, and cables. If any one of these components

cannot operate at high speed, you will have a low-speed connection. To get the expected performance from your

printer, you should use equipment that supports 1000TX Full Gigabit. The speed of your network connection can

also be by the total amount of from other devices on the network.aected traic

Connect the print

Connect the printConnect the printer to y

er to y

er to yer to your network

our network

our networkour network

The printer is able to itself automatically for most networks, in a similar way to any computer in the congure

same network. The time you connect it to a network, this process may take a few minutes. If necessary, see rst

Advanced network on page 33conguration .

Once the printer has a working network you can check its network address from the front panel: conguration,

press .

Network

Network Network conguration

conguration

congurationconguration

For more details about the current network go to the front panel and press , then conguration,

Connectivity

ConnectivityConnectivity Network c

Network c

Network cNetwork connectivity

onnectivity

onnectivityonnectivity Gigabit Ethernet

Gigabit Ethernet

Gigabit EthernetGigabit Ethernet Modify

Modify

Modify Modify > > > conguration

conguration

congurationconguration. From here it is possible, though

not normally necessary, to change the settings manually; this can also be done remotely using the Embedded

Web Server.

TIP:

TIP:TIP: You may it helpful to print out the full printer network on paper. This can be done from nd conguration

the front panel: press , then Int

Int

IntInternal prints

ernal prints

ernal printsernal prints Service informa

Service informa

Service informaService information prints

tion prints

tion printstion prints Print connectivity

Print connectivity

Print connectivity Print connectivity > > conguration

conguration

congurationconguration. If

you do not print out the full network consider making a note of the printer's IP address and conguration,

network name.

If you accidentally the printer’s network settings, you can restore the network settings to their miscongure

factory values from the front panel: press , then C

C

CConnectivity

onnectivity

onnectivityonnectivity Net

Net

NetNetwork connectivity

work connectivity

work connectivitywork connectivity Adv

Adv

AdvAdvanced

anced

ancedanced Rest

Rest

RestRestore

ore

ore ore > > >

fact

factfactory settings

ory settings

ory settingsory settings. Then you must restart the printer. This automatically provides a working network conguration

for most networks. The printer’s other settings remain unchanged.

Using IPv6

Using IPv6Using IPv6

Your printer supports almost all network connectivity features using IPv6, just as it does using IPv4. To make full

use of IPv6, you may need to connect your printer to an IPv6 network in which there are IPv6 routers and

servers.

ENWW Connectivity and software instructions 31

In most IPv6 networks, the printer will itself automatically as follows, and no user is congure conguration

necessary:

1.

1.1. The printer assigns itself a link-local IPv6 address (which starts with “fe80::”).

2.

2.2. The printer assigns itself stateless IPv6 addresses as indicated to it by any IPv6 routers on the network.

3.

3.3. If no stateless IPv6 addresses can be assigned, the printer will try to obtain IPv6 addresses using DHCPv6.

It will also do so if the routers instruct it to do so.

The stateless and DHCPv6 IPv6 addresses can be used to access the printer, and in most IPv6 networks this will

be appropriate.

The link-local IPv6 address works only in the local subnet. Although it is possible to access the printer using this

address, it is not recommended.

It is possible to assign a manual IPv6 address to the printer, using the front panel or the Embedded Web Server. It

is also possible to disable IPv6 completely in the printer. However, it is not possible to disable IPv4 in the printer,

and therefore it is not possible to the printer as IPv6-only.congure

NO

NONOTE:

TE:

TE:TE: In typical IPv6 use, your printer will have multiple IPv6 addresses, although it has only one IPv4 address.

TIP:

TIP:TIP: You are recommended to give a name to the printer. You can do this from the front panel or (more easily)

from the Embedded Web Server.

TIP:

TIP:TIP: You will generally it easier to use IPv4 unless you have a need to use IPv6.nd specic

Microsoft Windows Vista, Microsoft Windows Server 2008, later versions of Windows, and the new HP Printing

and Imaging devices have IPv6 enabled by default. For further information on IPv6, see

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf. This document

discusses how name resolution plays a fundamental role in Dual-Stack transition methods. Using the name

resolution algorithm in Windows, the document goes through various network environments and studies how

the introduction of routable IPv6 addresses will network applications. It also discusses DHCPv6, SLAAC and aect

the impact to DNS, and makes some recommendations.

Connect the print

Connect the printConnect the printer t

er t

er ter to the Internet

o the Internet

o the Interneto the Internet

To connect to the Internet, go to the front panel and press , then >

Connectivity

ConnectivityConnectivity C

C

CConnectivity wizard

onnectivity wizard

onnectivity wizardonnectivity wizard. The

connectivity wizard also checks that the printer’s rmware is up to date. Normally you need to run the wizard

only once, when setting up the printer.rst

An Internet connection is needed for various printer functions described in this guide, such as the Embedded

Web Server.

32 Chapter 1 Introduction ENWW

RIP softwar

RIP softwarRIP software instal

e instal

e instale installation

lation

lationlation

Install the RIP software by following the instructions provided with the software.

Adv

AdvAdvanced network

anced network

anced network anced network conguration

conguration

congurationconguration

You will probably not need to read this section, but the information is provided as it may be useful in some cases.

The printer provides a single RJ-45 connector port for a network connection. In order to meet Class B limits, the

use of shielded I/O cables is required.

The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u

100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks. When connected and

powered on, the printer auto-negotiates with your network to operate with a link speed of 10, 100, or 1000

Mbps, and to communicate using full- or half-duplex mode. However, you can manually the link using congure

the printer's front panel, or through other tools once network communication is established.conguration

The printer can support multiple network protocols simultaneously, including TCP/IPv4 and TCP/IPv6. For

security, it includes features to control IP to and from the printer.traic

V

VVerif

erif

eriferify c

y c

y cy correct oper

orrect oper

orrect operorrect operation

ation

ationation

1.

1.1. Print an IO page to check for status messages.Conguration

2.

2.2. In the upper section of the IO page, look for the status message Conguration I/

I/

I/I/O Card R

O Card R

O Card RO Card Ready

eady

eadyeady.

3.

3.3. If I/

I/

I/I/O Card Ready

O Card Ready

O Card ReadyO Card Ready appears, the print server is operating properly. Proceed to the next section.

If a message other than I/O Car

I/O Car

I/O CarI/O Card Ready

d Ready

d Readyd Ready appears, try the following:

a.

a.a. Turn the printer and then on again to re-initialize the print server.o

b.

b.b. Check that the status indicator lights (LEDs) are providing proper status.

NO

NONOTE:

TE:

TE:TE: See Troubleshooting on page 34 for link and troubleshooting information.conguration

See the HP Jetdirect Print Servers Administrator’s Guide for your print server model to interpret and troubleshoot

other messages.

Precongure

PrecongurePrecongure network settings if r

network settings if r

network settings if r network settings if required

equired

equiredequired

If your network requires that you network settings before you add the printer to your network congure

systems, you can do so now.

However, in most cases, you can skip this section. Instead, you can proceed directly to the next section to install

the printer on your network computer systems. The network installation software will allow you to congure

basic network settings and add the printer to your system conguration.

ENWW Advanced network 33conguration

T

TTools for

ools for

ools for ools for preconguration

preconguration

precongurationpreconguration

The following tools can be used to your network settings.precongure

●The front panel

●The Embedded Web Server

●You can use an advanced method, such as BootP, DHCP, Telnet, or the arp and ping conguration

commands. For instructions, see the HP Jetdirect Print Servers Administrator’s Guide for your print server

model.

After the printer is with network settings, the values are saved and maintained even congured conguration

after it is turned and on again.o

Tr

TrTroubl

oubl

oubloubleshooting

eshooting

eshootingeshooting

IO

IO IO page

page

page page

Conguration

CongurationConguration

The IO page provides comprehensive print server status. It is an important diagnostic tool, Conguration

especially if network communications are not available. For a description of messages that may appear on the IO

Conguration page, see the HP Jetdirect Print Servers Administrator’s Guide for your print server model.

LEDs

LEDsLEDs

The printer has status lights (LEDs) that indicate the link status and network activity.

●When the green light is on, the printer has successfully linked to the network.

●When the yellow light is blinking, there is network transmission activity.

Link tro

Link troLink troubl

ubl

ublubleshooting

eshooting

eshootingeshooting

If the printer does not successfully connect to the network:

●Both LEDs will be o.

●LAN Error - Los

LAN Error - Los

LAN Error - LosLAN Error - Loss of Carrier

s of Carrier

s of Carriers of Carrier will be indicated on the IO page.Conguration

If a link failure is indicated, try the following:

●Check cable connections.

●Print an IO page and check link settings.Conguration

34 Chapter 1 Introduction ENWW

Item

ItemItem Description

Description

DescriptionDescription

Port If the printer is properly linked, this item has one of the following values:Cong

–10BASE-

10BASE-

10BASE-10BASE-T HALF

T HALF

T HALFT HALF: 10 Mbps, half-duplex

–10BASE-

10BASE-

10BASE-10BASE-T FULL

T FULL

T FULLT FULL: 10 Mbps, full-duplex

–100TX

100TX

100TX100TX-HALF

-HALF

-HALF-HALF: 100 Mbps, half-duplex

–100TX

100TX

100TX100TX-FULL

-FULL

-FULL-FULL: 100 Mbps, full-duplex

–1000TX FULL

1000TX FULL

1000TX FULL1000TX FULL

If the printer is not properly linked, one of the following messages will appear:

–UNKNOWN

UNKNOWN

UNKNOWNUNKNOWN: The printer is in an initialization state.

–DISCONNE

DISCONNE

DISCONNEDISCONNECTED

CTED

CTEDCTED: A network connection has not been detected. Check network cables. the Recongure

link settings, or restart the printer.

Auto Negotiation Indicates whether auto-negotiation for link is on or conguration o.

–ON

ON

ONON (default): The printer will attempt to automatically itself onto the network at the proper congure

speed and communication mode.

–OFF

OFF

OFFOFF: You must manually the link speed and communication mode using the front panel. Your congure

settings must match those of the network for proper operation.

Reset netw

Reset netwReset network paramet

ork paramet

ork parametork parameters

ers

ersers

Network parameters (for example, the IP address) can be reset to factory default values by a cold reset: turning

the printer and on again. After a cold reset, print an IO o Conguration conrm page to that factory-reset values

have been assigned.

CAUTION:

CAUTION:CAUTION: A factory-installed HP Jetdirect X.509 will be saved over a cold reset to factory default certicate

values. However, a Authority (CA) that has been installed by the user to validate a network Certicate certicate

authentication server will not be saved.

Menu items

Menu itemsMenu items

Menu item

Menu itemMenu item Sub-menu item

Sub-menu item

Sub-menu itemSub-menu item Sub-menu item

Sub-menu item

Sub-menu itemSub-menu item Val

Val

ValValues and Description

ues and Description

ues and Descriptionues and Description

TCP/IP Host Name An alphanumeric string, up to 32 characters, used to

identify the device. This name is listed on the HP Jetdirect

conguration page. The default host name is NPIxxxxxx,

where xxxxxx is the last six digits of the LAN hardware

(MAC) address.

ENWW Advanced network 35conguration

Menu item

Menu itemMenu item Sub-menu item

Sub-menu item

Sub-menu itemSub-menu item Sub-menu item

Sub-menu item

Sub-menu itemSub-menu item Val

Val

ValValues and Description

ues and Description

ues and Descriptionues and Description

the method that TCP/IPv4 parameters will be IPV4 Settings MethodCong Species

congured on the HP Jetdirect print server.

Bootp: Use BootP (Bootstrap Protocol) for automatic

conguration from a BootP server.

DHCP (default): Use DHCP (Dynamic Host Conguration

Protocol) for automatic from a DHCPv4 conguration

server. If selected and a DHCP lease exists, DHCP Release

and menus are available to set DHCP lease DHCP Renew

options.

Auto IP: Use automatic link-local IPv4 addressing. An

address in the form 169.254.x.x is assigned automatically.

Manual Manual Settings: Use the menu to TCP/congure

IPv4 parameters.

DHCP Release MethodThis menu appears if Cong was set to and a DHCP

DHCP lease for the print server exists.

No (default): The current DHCP lease is saved.

Yes: The current DHCP lease and the leased IP address are

released.

This menu appears if was set to and a DHCP Renew Cong Method DHCP

DHCP lease for the print server exists.

No (default): The print server does not request to renew the

DHCP lease.

Yes: The print server requests to renew the current DHCP

lease.

(Available only if is set to ) Manual Settings Cong Method Manual Congure

parameters directly from the printer control panel:

IP Address: The unique IP address of the printer (n.n.n.n).

Subnet Mask: The subnet mask for the printer (n.n.n.n).

Syslog Server: The IP address of the syslog server (n.n.n.n)

used to receive and log syslog messages.

Default Gateway: The IP address (n.n.n.n) of the gateway or

router used for communications with other networks.

Idle Timeout: The time period, in seconds, after which an

idle TCP print data connection is closed (default is 270

seconds, 0 disables the timeout).

Default IP Specify the IP address to default to when the print server is

unable to obtain an IP address from the network during a

forced TCP/IP (for example, when manually reconguration

congured to use BootP or DHCP).

Auto IP: A link-local IP address 169.254.x.x is set.

Legacy: The address 192.0.0.192 is set, consistent with

older HP Jetdirect devices.

36 Chapter 1 Introduction ENWW

Menu item

Menu itemMenu item Sub-menu item

Sub-menu item

Sub-menu itemSub-menu item Sub-menu item

Sub-menu item

Sub-menu itemSub-menu item Val

Val

ValValues and Description

ues and Description

ues and Descriptionues and Description

Specify the IP address (n.n.n.n) of a Primary DNS Server.Primary DNS

NO

NONOTE:

TE:

TE:TE: This item appears only if is a Manual conguration

higher priority than in the DHCP Cong.

Cong.

Cong.Cong. Precedenc

Precedenc

Precedenc Precedence

e

ee table,

congured through the embedded Web server.

Specify the IP address (n.n.n.n) of a Secondary Domain Secondary DNS

Name System (DNS) Server.

NO

NONOTE:

TE:

TE:TE: This item will appear only if is Manual conguration

a higher priority than in the DHCP Cong.

Cong.

Cong.Cong. Precedenc

Precedenc

Precedenc Precedence

e

ee table,

congured through the embedded Web server.

Use this item to enable or disable IPv6 operation on the IPV6 Settings Enable

print server.

O: IPv6 is disabled.

On (default): IPv6 is enabled.

Address Use this item to manually an IPv6 address.congure

Manual Settings Manual Settings: Use the menu to enable

and manually a TCP/ IPv6 address.congure

Enable: Select this item and choose to enable manual On

conguration, or O to disable manual conguration.

Address: Use this item to type a 32 hexadecimal digit IPv6

node address that uses the colon hexadecimal syntax.

DHCPV6 Policy Router Specied: The stateful method auto-conguration

to be used by the print server is determined by a router.

The router whether the print server obtains its species

address, its information, or both from a conguration

DHCPv6 server.

Router Unavailable: If a router is not available, the print

server should attempt to obtain its stateful conguration

from a DHCPv6 server.

Always: Whether or not a router is available, the print server

always attempts to obtain its stateful from a conguration

DHCPv6 server.

Use this item to specify an IPv6 address for a primary DNS Primary DNS

server that the print server should use.

NO

NONOTE:

TE:

TE:TE: This item will appear only if is Manual conguration

a higher priority than in the DHCP Cong

Cong

CongCong Precedenc

Precedenc

Precedenc Precedence

e

ee table,

congured through the embedded Web server.

Use this item to specify an IPv6 address for a secondary Secondary DNS

DNS server that the print server should use.

NO

NONOTE:

TE:

TE:TE: This item will appear only if is Manual conguration

a higher priority than in the DHCP Cong

Cong

CongCong Precedenc

Precedenc

Precedenc Precedence

e

ee table,

congured through the embedded Web server.

ENWW Advanced network 37conguration

Menu item

Menu itemMenu item Sub-menu item

Sub-menu item

Sub-menu itemSub-menu item Sub-menu item

Sub-menu item

Sub-menu itemSub-menu item Val

Val

ValValues and Description

ues and Description

ues and Descriptionues and Description

Proxy Server the proxy server to be used by embedded Species

applications in the device. A proxy server is typically used

by network clients for Internet access. It caches Web pages,

and provides a degree of Internet security, for those clients.

To specify a proxy server, enter its IPv4 address or fully-

qualied domain name. The name can be up to 255 octets.

For some networks, you may need to contact your

Independent Service Provider (ISP) for the proxy server

address.

Proxy Port Type the port number used by the proxy server for client

support. The port number the port reserved for identies

proxy activity on your network, and can be a value from 0

to 65535.

Information Print Sec Page Yes : Prints a page that contains the current security

settings on the HP Jetdirect print server.

No (default): A security settings page is not printed.

Security Secure Web For management, specify whether the conguration

embedded Web server will accept communications using

HTTPS (Secure HTTP) only, or both HTTP and HTTPS.

HTTPS Required: For secure, encrypted communications,

only HTTPS access is accepted. The print server will appear

as a secure site.

HTTP/HTTPS optional: Access using either HTTP or HTTPS

is permitted.

NO

NONOTE:

TE:

TE:TE: The factory default setting depends on the print

server model.

38 Chapter 1 Introduction ENWW

Menu item

Menu itemMenu item Sub-menu item

Sub-menu item

Sub-menu itemSub-menu item Sub-menu item

Sub-menu item

Sub-menu itemSub-menu item Val

Val

ValValues and Description

ues and Description

ues and Descriptionues and Description

Specify whether the current security settings on the print Reset Security

server will be saved or reset to factory defaults.

No (default): The current security settings are maintained.

Yes: Security settings are reset to factory defaults.

Link Speed The link speed and communication mode of the print

server must match the network. The available settings

depend on the device and installed print server. Select one

of the following link settings:conguration

CAUTION:

CAUTION:CAUTION: If you change the link setting, network

communications with the print server and network device

might be lost.

Auto (default): The print server uses auto-negotiation to

congure itself with the highest link speed and

communication mode allowed. If auto-negotiation fails,

either 100TX HALF or 10TX HALF is set depending on the

detected link speed of the hub/switch port. (A 1000T half-

duplex selection is not supported.)

10T Half: 10 Mbps, half-duplex operation.

10T Full: 10 Mbps, Full-duplex operation.

100TX Half: 100 Mbps, half-duplex operation.

100TX Full: 100 Mbps, full-duplex operation.

100TX Auto: Limits auto-negotiation to a maximum link

speed of 100 Mbps.

1000TX Full: 1000 Mbps, full-duplex operation.

Embedded services

Embedded servicesEmbedded services

Key networking services embedded in the printer are listed below. For the latest features and services, visit

http://www.hp.com/go/jetdirect.

●Conguration and Management

–BootP/DHCP (IPv4 only)

–DHCPv6

–TFTP (IPv4 only)

–Web Proxy (Automatic/Manual cURL)

–LLMNR

–Telnet (IPv4 only)

–SNMP (v1, v2c, v3) agents

–Bonjour (for Mac OS X)

–FTP (File Transfer Protocol)

ENWW Advanced network 39conguration

–Embedded Web Server, HTTP (TCP port 80)

–Embedded Web Server, HTTPS (TCP port 443)

●Printing

–Raw IP printing (HP-proprietary TCP ports 9100, 9101, 9102)

●Security

–SNMP v3

–SSL/TLS

–Firewall

T

TTurn the print

urn the print

urn the printurn the printer on and

er on and

er on and er on and o

o

oo

To turn on the printer, ensure that the power switch at the rear of the printer is turned on, then press the power

button beside the front panel.

You can leave the printer on without wasting energy. Leaving it on improves response time. When the printer has

not been used for a certain period of time, it saves power by going into sleep mode. Pressing the power button

returns it to active mode, and it can resume printing immediately.

To tun the printer, the normal and recommended method is to press the power button.o

When you turn the printer this way, the printheads are automatically stored with the maintenance cartridge, o

which prevents them from drying out.

However, if you plan to leave the printer turned for a long period of time, you are recommended to turn it o o

using the power button, and then also turn the power switch at the rear.o

40 Chapter 1 Introduction ENWW

To turn it back on later, use the power switch at the rear. If the printer does not start automatically, press the

power button.

When the printer is turned on, it takes 2–3 minutes to initialize itself.

Re

ReRestart the print

start the print

start the printstart the printer

er

erer

In some circumstances you may be advised to restart the printer.

1.

1.1. Turn the printer by pressing the power button and then turning the power switch at the rear of the o o

printer.

2.

2.2. Wait for at least 10 seconds.

3.

3.3. Turn on the power switch at the rear of the printer.

4.

4.4. If the front panel does not activate, press the power button.

ENWW Restart the printer 41

2

22 Useful link

Useful link

Useful linkUseful links

s

ss

Visit the HP Latex Knowledge Center at http://www.hp.com/communities/HPLatex, where you can detailed nd

information about our HP Latex products and applications, and use the forum to discuss anything related to the

business.

Product documentation: http://www.hp.com/go/latex300/manuals/

User training (quick guide) is already installed in your computer. To reinstall: http://www.hp.com/go/latex300/

quickguide/

Videos about how to use the printer: http://www.hp.com/supportvideos/ http://www.youtube.com/ or

HPSupportAdvanced

Information about software RIPs, applications, solutions, inks, and substrates: http://www.hp.com/go/latex300/

solutions/

Substrate presets: http://www.hp.com/go/mediasolutionslocator HP Media Locator on page 99 (see )

HP Support: http://www.hp.com/go/latex300/support/

Embedded Web Server: Use the printer’s IP address (see Access the Embedded Web Server on page 25)

Registration and communication with HP: http://www.hp.com/communities/HPLatex/.

When yo

When yoWhen you need help

u need help

u need helpu need help

In most countries, support is provided by HP support partners (usually the company that sold you the printer). If

this is not the case in your country, contact HP Support on the Web as shown above.

Help is also available to you by telephone. What to do before you call:

●Review the troubleshooting suggestions in this guide.

●Review your RIP's documentation, if relevant.

●Please have the following information available:

–The printer you are using: the product number, the serial number and the service ID

NO

NONOTE:

TE:

TE:TE: This information is available from the front panel: press . You may also it on a label nd

at the rear of the printer.

–If there is an error code on the front panel, note it down; see Front-panel error codes on page 179

–The RIP you are using, and its version number

42 Chapter 2 Useful links ENWW

–If you have a print-quality problem: the substrate reference, and the name and origin of the substrate

preset used to print on it.

–The service information report (see Service information on page 43)

T

TTel

el

elelephone number

ephone number

ephone numberephone number

Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/country/us/en/

wwcontact_us.html.

Cust

CustCustomer Sel

omer Sel

omer Selomer Self Repair

f Repair

f Repairf Repair

HP's Customer Self Repair program our customers the fastest service under either warranty or contract. It oers

enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this

program, you can replace parts at your own convenience.

Conv

ConvConvenient, easy to use

enient, easy to use

enient, easy to useenient, easy to use

●An HP Support Specialist will diagnose and assess whether a replacement part is required to address a

defective hardware component.

●Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact

HP.

●Available for most HP products currently under warranty or contract.

●Available in most countries.

For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair/.

Service inf

Service infService information

ormation

ormationormation

The printer can produce on request a list of many aspects of its current status, some of which may be useful to a

service engineer trying to a problem. There are two ways to request this list:x dierent

●In the Embedded Web Server (see Access the Embedded Web Server on page 25), select the tab

Support

SupportSupport

and then >

Service support

Service supportService support Printer inf

Printer inf

Printer infPrinter information

ormation

ormationormation. You are recommended to request the whole list (select All

All

All All

pages

pagespages).

●From any computer with Internet access, enter the URL of your printer into a Web browser, followed

by . For instance, if the URL of your printer is /hp/device/webAccess/allServicePlot.htm

http://123.123.123.123

http://123.123.123.123http://123.123.123.123, enter:

http://123.123.123.123/hp/device/webAccess/allServicePlot.htm

If you need to send the list by email, you can save the page as a from your Web browser, and later send the le

le. Alternatively, from Internet Explorer you can send the page directly: select > >

File

FileFile Send

Send

SendSend P

P

PPage by email

age by email

age by emailage by email.

ENWW When you need help 43

3

33 Handl

Handl

HandlHandle the substr

e the substr

e the substre the substrat

at

atate and tr

e and tr

e and tre and troubl

oubl

oubloubleshoo

eshoo

eshooeshoot

t

t t

substr

substrsubstrat

at

atate issue

e issue

e issuee issues

s

ss

●Overview

●Porous substrates

●Load a roll onto the spindle

●Load a roll into the printer

●Ink collector (365 and 375 only)

●Loading accessory (365 and 375 only)

●Assisted manual load

●Edge holders

●Load a cut sheet into the printer

●Unload a roll from the printer

●Take-up reel

●Double-sided printing (365 and 375 only)

●View information about the substrate

●Change substrate width and right edge position

●Substrate length tracking

●Cut substrate

●Bypass job start safety

●Store the substrate

●Substrate cannot be loaded successfully

●Substrate is mispositioned

●Substrate has jammed

●Substrate is deformed or wrinkled

●Substrate has shrunk or expanded

44 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

●Substrate has bow deformation

●Substrate is sticky and causes smears and crashes

●Automatic cutter does not work

●Take-up reel substrate jam

●Take-up reel does not wind

ENWW 45

Overview

OverviewOverview

You can print on a wide variety of printing materials, all of which are referred to in this guide as substrates.

Substr

SubstrSubstrate tips

ate tips

ate tipsate tips

Choosing the correct substrate for your needs is an essential step in ensuring good print quality.

Here are some tips about substrate usage.

●To print on textile substrates, in most cases you should use the ink collector. See Ink collector (365 and 375

only) on page 60.

●Using the take-up reel with some substrates, such as textiles, may give the printer better control of the

substrate and is likely to improve print quality. See Take-up reel on page 75.

●Allow all substrates to adapt to room conditions, out of the packaging, for 24 hours before using them for

printing.

●Handle lm and photo substrates by the edges, or wear cotton gloves. Skin oils can be transferred to the

substrate, leaving marks.ngerprint

●Keep the substrate tightly wound on the roll throughout the loading and unloading procedures. To make

sure that the roll stays tightly wound, consider using tape to stick the leading edge of the roll to the core

just before removing the roll from the printer. You can keep the roll taped during storage. If the roll starts to

unwind, it can become to handle.diicult

NO

NONOTE:

TE:

TE:TE: The use of tape to stick the leading edge of the roll to the core is especially important for heavy

substrates, because the inherent of the substrate can cause it to loosen and unwind from the stiness

core.

●Print quality could be impaired if you use a substrate that is unsuitable for your image.

●Make sure that the appropriate print-quality setting is selected in the RIP.

●Whenever you load a roll, the front panel prompts you to specify the substrate type that you are loading.

For good print quality, it is essential to specify this correctly. Check that the substrate name is the same in

the front panel and in the RIP.

If the names are not the same, press on the front panel, then Substr

Substr

SubstrSubstrate

ate

ateate Chang

Chang

ChangChange lo

e lo

e loe loaded substrat

aded substrat

aded substrataded substrate

e

ee > ;

or change the substrate in the RIP.

●Do not pull the printed substrate while the printer is printing: this can cause severe print-quality defects.

46 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

●When printing a series of jobs, do not let the printed substrate obstruct the output path: this can cause

severe print-quality defects.

●For more substrate tips, see Load a roll into the printer on page 56 Assisted manual load and

on page 68.

CAUTION:

CAUTION:CAUTION: Removing the substrate from the printer manually without using the front panel could damage the

printer. Do this only when necessary to clear a substrate jam.

Supported subs

Supported subsSupported substra

tra

tratrate cat

te cat

te catte categorie

egorie

egorieegories

s

ss

Substrat

SubstratSubstrate category

e category

e categorye category Substrat

Substrat

SubstratSubstrate types

e types

e typese types Generic substrat

Generic substrat

Generic substratGeneric substrate names

e names

e namese names

Self-Adhesive Vinyl Cast self-adhesive vinyl

Calendered self-adhesive vinyl

Perforated self-adhesive vinyl

Transparent self-adhesive vinyl

Reective self-adhesive vinyl

Generic Self-Adhesive Vinyl

Generic Self-Adhesive Vinyl High Ink

Textile Polyester textile and fabric

Textile banner

Backdrops

Textile mesh with liner

Frontlit textile, with liner if porous

Backlit textile, with liner if porous

Canvas

Flag and voile with liner

Cotton textile

Self-adhesive textile

Generic Textile

Generic Canvas & Coated Textiles

ENWW Overview 47

Substrat

SubstratSubstrate category

e category

e categorye category Substrat

Substrat

SubstratSubstrate types

e types

e typese types Generic substrat

Generic substrat

Generic substratGeneric substrate names

e names

e namese names

PVC Banner Frontlit banner

Backlit banner

Scrim banner

Scrimless banner

Mesh banner with liner

Blockout banner

Truck curtain banner or tarpaulin

Generic PVC Banner

Generic Backlit PVC Banner

PP and PE Film and Banner Polypropylene (PP) lm

Synthetic paper (such as Yupo)

Tyvek

Coated PE/HDPE (polyethylene) banner

Generic PP & PE Synthetics

PET Film Polyester (PET) backlit lm

Polyester (PET) frontlit lm

Polyester (PET) grey-back lm

Generic Polyester Film

Generic Backlit Polyester Film

Paper Coated paper

Uncoated paper

Photo paper

Blue-back paper

Self-adhesive paper

Generic Paper

Generic Coated Paper

Generic Backlit Paper

Supported HP subs

Supported HP subsSupported HP substrat

trat

trattrates

es

eses

Category

CategoryCategory Substrat

Substrat

SubstratSubstrate

e

ee

Col

ColColor

or

or or

calib.

calib.calib. Applications

Applications

ApplicationsApplications

Self-Adhesive

Vinyl

HP Air Release Adhesive Gloss Cast Vinyl

Without liner: 50 microns (2 mil) • 100 g/m² • 45.7 m (150 ft)

With liner: 241 microns (9.5 mil) • 260 g/m² • 45.7 m (150 ft)

Yes Vehicle wraps, car/bus/

track signseets,

HP Permanent Gloss Adhesive Vinyl

Without liner: 88 microns (3.5 mil) • 145 g/m² • 45.7 m (150 ft)/ 91,4 m (300 ft)

With liner: 238 microns (9.4 mil) • 270 g/m² • 45.7 m (150 ft)/ 91,4 m (300 ft)

Yes

HP Permanent Matte Adhesive Vinyl

Without liner: 88 microns (3.5 mil) • 145 g/m² • 45.7 m (150 ft)/ 91,4 m (300 ft)

With liner: 238 microns (9.4 mil) • 270 g/m² • 45.7 m (150 ft)/ 91,4 m (300 ft)

Yes

48 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

Category

CategoryCategory Substrat

Substrat

SubstratSubstrate

e

ee

Col

ColColor

or

or or

calib.

calib.calib. Applications

Applications

ApplicationsApplications

HP One-View Perforated Adhesive Window Vinyl

Without liner: 165 microns (6.5 mil) • 155 g/m² • 50 m (164 ft)

With liner: 406 microns (16 mil) • 288 g/m² • 50 m (164 ft)

No

Textile New HP Light Textile Display Banner

See http://www.globalbmg.com/hp/

No Indoor wall ags,

murals, interior

decoration, artsne

HP Heavy Textile Banner

See http://www.globalbmg.com/hp/

HP Satin Canvas

419 microns (16.5 mil) • 375 g/m² • 14.9 m (49 ft)

Yes

New HP Premium Satin Canvas

463 microns (18.2 mil) • 381 g/m² • 22.9 m (75 ft)

New HP Everyday Satin Canvas

444 microns (17.5 mil) • 340 g/m² • 22.9 m (75 ft)

New HP PVC-free Durable Suede Wall Paper

See http://www.globalbmg.com/hp/

PVC Banner HP Durable Frontlit Scrim Banner

449 microns (17.7 mil) • 535 g/m² • 35 m (115 ft)

Yes Banners, POP, ags,

track covers, wall

murals

PP and PE Film

and Banners

New HP HDPE Reinforced Banner

203 microns (8 mil) • 170 g/m² • 45.7 m (150 ft)

Yes Banners, POP, ags,

track covers, wall

murals, large

photographs, oor

covering

HP Double-sided HDPE Reinforced Banner

See http://www.globalbmg.com/hp/

New HP Everyday Matte Polypropylene, 3 in core

203 microns (8 mil) • 120 g/m² • 61 m (200 ft)

Yes

New HP Everyday Adhesive Matte Polypropylene, 3 in core

Without liner: 180 microns (7.1 mil) • 120 g/m² • 30.5 m (100 ft)

With liner: 215 microns (8.5 mil) • 168 g/m² • 30.5 m (100 ft)

Yes

HP DuPont Tyvek Banner No

PET Film New HP Backlit Polyester Film

220 microns (8.7 mil) • 285 g/m² • 30.5 m (100 ft)

No Bus shelters, airport

ads, POP, street ads

Paper HP PVC-Free Wall Paper

177 microns (7 mil) • 175 g/m² • 30.5 m (100 ft)

Yes POP indoor and

outdoor, windows, bus

shelters, billboards,

wall decorations

HP White Satin Poster Paper

165 microns (6.5 mil) • 136 g/m² • 61 m (200 ft)

ENWW Overview 49

Category

CategoryCategory Substrat

Substrat

SubstratSubstrate

e

ee

Col

ColColor

or

or or

calib.

calib.calib. Applications

Applications

ApplicationsApplications

HP Blue Back Billboard Paper

165 microns (6.5 mil) • 123 g/m² • 80 m (262 ft)

Yes

New HP Universal Coated Paper, 3 in core

124 microns (4.9 mil) • 90 g/m² • 61 m (200 ft)

Yes

New HP Coated Paper, 3 in core

114 microns (4.5 mil) • 90 g/m² • 61 m (200 ft)

Yes

New HP Universal Heavyweight Coated Paper, 3 in core

165 microns (6.5 mil) • 125 g/m² • 61 m (200 ft)

Yes

New HP Heavyweight Coated Paper, 3 in core

167 microns (6.6 mil) • 130 g/m² • 61 m (200 ft)

Yes

New HP Super Heavyweight Plus Matte Paper, 3 in core

259 microns (10.2 mil) • 210 g/m² • 61 m (200 ft)

Yes

New HP Professional Gloss Photo Paper

See http://www.globalbmg.com/hp/

New HP Professional Satin Photo

See http://www.globalbmg.com/hp/

New HP Everyday Satin Photo Paper

See http://www.globalbmg.com/hp/

●For third-party substrate solutions with ColorPRO technology, please visit http://ColorPROtechnology.com/.

●HP PVC-free Wall Paper printed with HP Latex Inks is rated A+ according to Émissions dans l'air intérieur,

which provides a statement of the level of emission of volatile substances in indoor air posing health risks if

inhaled—on a scale from A+ (very low emission) to C (high emission).

●HP PVC-Free Wall Paper printed with HP Latex Inks is GREENGUARD Children & Schools See Certied.

http://www.greenguard.org/.

●HP PVC-Free Wall Paper printed with HP Latex Inks meets AgBB criteria for health-related evaluation of VOC

emissions of indoor building products. See http://www.umweltbundesamt.de/produkte-e/bauprodukte/

agbb.htm.

HP large-format substrate take-back program availability varies. Some recyclable HP substrates can be

recycled through commonly available recycling programs. Recycling programs may not exist in your area. See

http://www.hp.com/recycle/ for details.

P

PPor

or

ororous subs

ous subs

ous subsous substra

tra

tratrate

te

tetes

s

ss

Porous substrates may be used with the 365 or 375 printer and the ink collector, with which you must use the

take-up reel.

50 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

The 315 and 335 printers are not designed to be used with porous substrates, and could be damaged by them,

requiring a service repair not covered by your warranty.

To check the porosity of your substrate, proceed as follows.

1.

1.1. If the printer has any substrate loaded, unload it.

2.

2.2. Cut a piece of self-adhesive vinyl white gloss 15 × 50 mm (0.6 × 2 in) in size.

3.

3.3. Stick it to the platen as shown.

4.

4.4. Load the substrate that you want to check.

5.

5.5. Open your RIP software.

6.

6.6. Download the test from inside the printer: le http://

http://

http://http://printerIP/hp

/hp

/hp/hp/

/

//device/

device/

device/device/webAc

webAc

webAcwebAcces

ces

cescess/images

s/images

s/imagess/images/

/

//

Ink_tr

Ink_trInk_tresp

esp

espespassing

assing

assingassing_

_

__check.pdf

check.pdf

check.pdfcheck.pdf, where is the IP address of your printer.printerIP

7.

7.7. Print the test using the number of passes and substrate preset that you intend to use in future with this le

substrate (or a similar in terms of ink limit).prole

8.

8.8. Unload the substrate.

9.

9.9. Remove the strip of self-adhesive vinyl from the platen.

10.

10.10. Look at the self-adhesive vinyl you have taken from the platen.

ENWW Porous substrates 51

●If the strip is completely white (has no ink on it), the tested substrate is non-porous and can be used

for printing as described in this guide.

●If there some ink on the strip, the tested substrate is porous and should not be used with the 315 or

335 printers. It may be used with the 365 or 375 printer and the ink collector.

11.

11.11. Clean the platen: see Clean the platen on page 165.

Lo

LoLoad a rol

ad a rol

ad a rolad a roll onto the s

l onto the s

l onto the sl onto the spindl

pindl

pindlpindle

e

ee

TIP:

TIP:TIP: As an alternative to the description here, you can see an animation of this procedure in the front panel:

press , then Substrat

Substrat

SubstratSubstrate

e

ee Substrat

Substrat

SubstratSubstrate load

e load

e loade load Le

Le

LeLearn how to l

arn how to l

arn how to larn how to load spindle

oad spindle

oad spindleoad spindle > > .

1

11

.

.. Make sure that the printer wheels are locked (the brake lever is pressed down) to prevent the printer from

moving.

2.

2.2. Lift the spindle lock lever to disengage the spindle.

3.

3.3. Remove the spindle from the printer.

CAUTION:

CAUTION:CAUTION: Do not insert your into the spindle supports.ngers

The spindle has a stop at each end to keep the roll in position. Remove the blue stop at the left end to

mount a new roll (the stop at the other end of a 76 mm (3 in) diameter spindle can also be removed, if you

wish). The stop slides along the spindle to hold rolls of widths.dierent

52 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

4.

4.4. Unlock the blue stop.

5.

5.5. Remove the stop from the left end of the spindle.

6.

6.6. Place the roll onto the loading table.

ENWW Load a roll onto the spindle 53

7.

7.7. Slide the spindle into the roll.

8.

8.8. The right stop of the 76 mm (3 in) diameter spindle has two positions: one for rolls of the printer's

maximum width, and another for narrower rolls. Remember to use the second position for narrower rolls,

which improves the curing process and allows higher printing speeds.

NO

NONOTE:

TE:

TE:TE: The 76 mm (3 in) diameter spindle is supplied with the 365 and 375 printers and is available as an

accessory for the 335 printer.

NO

NONOTE:

TE:

TE:TE: The 51 mm (2 in) diameter spindle supplied with the 315 and 335 printers has only one position

for the right stop. There are blue lines on the loading table corresponding to two positions, but when using

this spindle you can use only the outer position.

54 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

9.

9.9. Put the blue stop on to the upper end of the spindle, and push it towards the end of the roll.

10.

10.10. Lock the blue stop when it is in contact with the substrate.

11.

11.11. Insert the spindle carefully into the printer.

WARNING!

WARNING!WARNING! Avoid trapping your between the spindle and the spindle supports.ngers

Risk of trapped ngers

For more safety information, please see Safety precautions on page 3

CAUTION:

CAUTION:CAUTION: Ensure that the sliders in the loading table are under the left hub, otherwise the spindle will not

enter correctly into the left spindle support, and could fall on the oor.

ENWW Load a roll onto the spindle 55

If you regularly use substrates, you can change rolls more quickly if you pre-load rolls of dierent dierent

substrates on spindles. Extra spindles are available for purchase.dierent

Lo

LoLoad a rol

ad a rol

ad a rolad a roll int

l int

l intl into the printer

o the printer

o the printero the printer

To start this procedure, you need to have a roll loaded on the spindle. See Load a roll onto the spindle

on page 52.

The normal minimum substrate width is 23 inches (584 mm). To load substrates down to a minimum width of 10

inches (254 mm), go to the front panel and press , then Substrat

Substrat

SubstratSubstrate

e

ee Substrat

Substrat

SubstratSubstrate handling options

e handling options

e handling optionse handling options Enabl

Enabl

EnablEnable

e

e e > >

narro

narronarrow substrat

w substrat

w substratw substrate

e

ee. With this option, print quality is not guaranteed.

TIP:

TIP:TIP: To load a roll of textile substrate, see Loading accessory (365 and 375 only) on page 64; and remember

to use the ink collector if the substrate is porous (which textiles usually are).

TIP:

TIP:TIP: When loading very thin or very thick substrates, or substrates with a tendency to curl, you should follow

the manual loading procedure to reduce the risk of substrate jams and printhead crashes; see Assisted manual

load on page 68.

1.

1.1.

At the printer's front panel, press , then .

Load

LoadLoad

56 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

Alternatively, press , then Substrat

Substrat

SubstratSubstrate l

e l

e le load

oad

oadoad Load r

Load r

Load rLoad roll

oll

olloll > .

2.

2.2. The load screen appears.conguration

●Skew acceptance: The available values are between 1 and 5, default 3. The printer warns you if the

skew is over the limit you have set, but you can still choose to continue loading.

●Length tracking: If you check the box and give the length of your roll, the printer reduces the spare

paper when printing and tells you the remaining length. See Substrate length tracking on page 87.

●Double-sided: May be , , or . See

O

OO Side A

Side A

Side ASide A Side B

Side B

Side BSide B Double-sided printing (365 and 375 only)

on page 84.

●Print zone: Choose P

P

PPlaten

laten

latenlaten Ink c

Ink c

Ink cInk coll

oll

ollollector

ector

ectorector or . See Ink collector (365 and 375 only) on page 60.

●Use loading accessory. See Loading accessory (365 and 375 only) on page 64.

●Assisted manual load. See Assisted manual load on page 68.

●Use edge holders. See Edge holders on page 70.

When you have made your choices, instructions are displayed.

ENWW Load a roll into the printer 57

3.

3.3. Carefully insert the leading edge of the substrate above the smooth black roller, making sure the substrate

remains taut during the process. Avoid rewinding the substrate manually, unless the printer asks you to do

so.

WARNING!

WARNING!WARNING! Take care not to insert your inside the printer's substrate path.ngers

The printer beeps when it detects and accepts the leading edge of the substrate.

4.

4.4. Select the category and name of the substrate you are loading.

You can also search by favorites, or you can select None of these, I wil

None of these, I wil

None of these, I wilNone of these, I will choose it lat

l choose it lat

l choose it latl choose it later

er

erer: by accessing the

substrate library after completing the loading procedure. See Substrate presets on page 97.

NO

NONOTE:

TE:

TE:TE: You should select the same substrate name that you are using in your RIP software.

5.

5.5. The printer checks the substrate in various ways and may ask you to correct problems with skew or

tension.

6.

6.6. Wait until the substrate emerges from the printer, as shown below.

WARNING!

WARNING!WARNING! Take care not to touch the curing zone or the platen, which may be hot.

Risk of burns

For more safety information, please see Safety precautions on page 3

58 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

NO

NONOTE:

TE:

TE:TE: If you have an unexpected problem at any stage of the substrate loading procedure, see Substrate

cannot be loaded successfully on page 88.

7.

7.7. If you are loading transparent substrate without opaque borders, you are asked to enter the width of the

substrate and the distance of the right edge from the printer's side plate (as indicated by the ruler on the

front of the curing module).

8.

8.8. If you have chosen double-sided printing and side B—see Double-sided printing (365 and 375 only)

on page 84—the printer will look for the black reference line at this point. If it fails to the line, it will nd

ask a few questions.

9.

9.9. The printer calibrates the substrate advance.

10.

10.10. The printer indicates that it is ready for printing.

Take care not to cover the top fans.

ENWW Load a roll into the printer 59

Ink c

Ink cInk coll

oll

ollollect

ect

ectector (365 and 375 onl

or (365 and 375 onl

or (365 and 375 onlor (365 and 375 only

y

yy)

)

))

The ink collector should be used instead of the platen in the following cases:

●Whenever you intend to print on a porous substrate. See Porous substrates on page 50.

●Whenever you intend to print to the edges of the substrate without leaving any margin (full bleed printing).

The platen and the ink collector both come in two parts (left and right). To install the ink collector, unlock and rst

remove the two parts of the platen. Then install the two parts of the ink collector in their place.

The ink collector comes with blue consumable parts that should be attached to the ink collector. They can be

attached before or after installing the ink collector in the printer; but before loading any substrate. To attach

these parts, put them vertically into the ink collector and press until the two snaps on each part have clicked into

place.

TIP:

TIP:TIP: You are recommended to use the take-up reel with the ink collector. See Take-up reel on page 75.

WARNING!

WARNING!WARNING! Avoid moving parts. Handle fragile parts with care. You are recommended to wear gloves.

Moving part Fragile Wear gloves

For more safety information, please see Safety precautions on page 3

Install the ink c

Install the ink cInstall the ink coll

oll

ollollector

ector

ectorector

1.

1.1. The platen and the ink collector both come in two parts (left and right). Unlock the platen using the two

blue locks, located at the left and right of the printer.

60 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

2.

2.2. Remove both parts of the platen in the same way.

3.

3.3. Place the two parts of the ink collector into the printer.

ENWW Ink collector (365 and 375 only) 61

4.

4.4. Ensure that the locks are locked and that there is no obstruction in the printing path.

5.

5.5. Install the output platen protectors before loading substrate.

a.

a.a. Insert an output platen protector on one side of the output platen.

b.

b.b. Open the window.

62 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

c.

c.c. Insert the tabs between the plastic piece and the metal.

d.

d.d. Make sure the platen protector is well positioned and straight.

e.

e.e. Do the same on the other side.

Follow the same method to re-install the platen when required. Attach the velcro to the back of the output platen

until tight.

Replac

ReplacReplace the blue ink c

e the blue ink c

e the blue ink ce the blue ink coll

oll

ollollect

ect

ectector consumabl

or consumabl

or consumablor consumables

es

eses

The length of substrate that you can print with the same ink collector consumables depends on the porosity of

the substrate and the quantity of ink used on the print. If you see that the substrate is dirty when printing, stop

ENWW Ink collector (365 and 375 only) 63

printing and change the ink collector consumables. Failure to do so could cause some parts of the printer to

malfunction.

1.

1.1. You are recommended to wear the gloves that are included in the kit.

2.

2.2. Press both snaps with your thumbs and lift the ink collector consumables vertically out of the printer.

3.

3.3. Dispose of the dirty ink collector consumables.

4.

4.4. Ensure that the ink collector is clean. If not, clean it with a damp cloth.

5.

5.5. Place the new ink collector consumables into the printer vertically, starting on the right. You will hear a click

when the snaps have been inserted.

Lo

LoLoading acc

ading acc

ading accading accessory (365 and 375 onl

essory (365 and 375 onl

essory (365 and 375 onlessory (365 and 375 only)

y)

y)y)

The loading accessory is designed to help in loading banner/textile/mesh substrates. It is recommended when

loading such substrates, but not obligatory.

NO

NONOTE:

TE:

TE:TE: The edge holders can be used whether or not you decide not to use the loading accessory.

1.

1.1. Before loading the substrate, check the Use lo

Use lo

Use loUse loading acce

ading acce

ading acceading accessory

ssory

ssoryssory box in the Load screen on the Conguration

front panel.

IMPORT

IMPORTIMPORTANT

ANT

ANTANT:

:

:: Also check the Assis

Assis

AssisAssisted manual l

ted manual l

ted manual lted manual load

oad

oadoad box, to prevent crashes between the carriage and the

load accessory. See Assisted manual load on page 68.

64 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

2.

2.2. Lay the textile loading accessory on the loading table and forward enough of the white to cover ip aps

the width of the substrate.

3.

3.3. Pull some of the substrate from the roll and put the leading edge on the loading accessory.

ENWW Loading accessory (365 and 375 only) 65

4.

4.4. Flip the white back to cover the leading edge of the substrate. The black patches are magnetic and aps

grip the substrate.

5.

5.5. Lift the loading accessory and the leading edge of the substrate together.

6.

6.6. Load the substrate manually, see Assisted manual load on page 68.

7.

7.7. The loading accessory passes through the printer's substrate path with the substrate.

WARNING!

WARNING!WARNING! Take care not to touch the curing zone or the platen, which may be hot.

66 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

Risk of burns

For more safety information, please see Safety precautions on page 3

8.

8.8. Select the category and name of the substrate you are loading.

NO

NONOTE:

TE:

TE:TE: You should select the same substrate name that you are using in your RIP software.

TIP:

TIP:TIP: When loading very thin substrates, always select the substrate type as to minimize the

Banner

BannerBanner

vacuum pressure applied while loading; when loading very thick substrates, always select the substrate

type as HP Photo-r

HP Photo-r

HP Photo-rHP Photo-realistic Post

ealistic Post

ealistic Postealistic Poster Paper

er Paper

er Paperer Paper (in the Paper category) to maximize the vacuum pressure. After

loading and before printing, go to the front panel and change to the correct type for the substrate you are

loading: press , then Substrat

Substrat

SubstratSubstrate

e

ee Change loaded substr

Change loaded substr

Change loaded substrChange loaded substrat

at

atate

e

ee > .

ENWW Loading accessory (365 and 375 only) 67

9.

9.9. After passing through the printer, the loading accessory can be removed by hand.

10.

10.10. The printer checks the substrate in various ways and may ask you to correct problems with skew or

tension.

NO

NONOTE:

TE:

TE:TE: You can specify the maximum permitted amount of skew at the front panel: press , then

Substrat

SubstratSubstrate

e

ee Substrate handling o

Substrate handling o

Substrate handling oSubstrate handling options

ptions

ptionsptions Max sk

Max sk

Max skMax skew setting

ew setting

ew settingew setting > > . You can also do this on the Load Conguration

screen.

11.

11.11. If you are loading transparent substrate without opaque borders, you are asked to enter the width of the

substrate and the distance of the right edge from the printer's side plate (as indicated by the ruler on the

front of the curing module).

12.

12.12. If you have chosen double-sided printing and side B, the front panel may ask a question if the reference line

is not found. See Double-sided printing (365 and 375 only) on page 84.

13.

13.13. The printer calibrates the substrate advance.

NO

NONOTE:

TE:

TE:TE: You are recommended to use the take-up reel; however, it is not obligatory.

Assis

AssisAssist

t

tted manual l

ed manual l

ed manual led manual load

oad

oadoad

The assisted manual load procedure should be used in the following cases:

●The substrate is unusually thin or unusually thick.

●The substrate has ragged edges.

●The substrate tends to curl at the edges.

●The printing side of the substrate faces outwards.

●You intend to use the loading accessory.

In other cases, you are recommended to use the normal loading procedure. See Load a roll into the printer

on page 56.

To start the assisted manual load procedure, you need to have a roll loaded on the spindle. See Load a roll onto

the spindle on page 52.

68 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

The normal minimum substrate width is 23 inches (584 mm). To load substrates down to a minimum width of 10

inches (254 mm), go to the front panel and press , then Substrat

Substrat

SubstratSubstrate

e

ee Substr

Substr

SubstrSubstrate handling op

ate handling op

ate handling opate handling options

tions

tionstions Enabl

Enabl

EnablEnable

e

e e > >

narro

narronarrow substrat

w substrat

w substratw substrate

e

ee. With this option, print quality is not guaranteed.

1.

1.1. Start the substrate loading procedure as usual (see Load a roll into the printer on page 56), and make sure

to check the Assis

Assis

AssisAssisted manual l

ted manual l

ted manual lted manual load

oad

oadoad box in the load screen.conguration

You can alternatively begin at step 2, in which case the load conguration screen will appear with this

checkbox checked after you lift the pinch lever. Press Continue

Continue

ContinueContinue before taking the next step.

2.

2.2. Lift the substrate pinch lever as far up as it will go.

3.

3.3. Carefully insert the leading edge of the substrate above the smooth black roller, making sure the substrate

remains taut during the process. Avoid rewinding the substrate manually, unless the printer asks you to do

so.

4.

4.4. Continue to feed the substrate until it reaches the printing platen. Open the window to help pull the

substrate through, and keep feeding the substrate at least until the leading edge is at the same height as

the substrate roll. Align the right edge of the substrate with the right edge of the roll.

WARNING!

WARNING!WARNING! Do not touch the printer's curing enclosure. Even after you have opened the window latch,

which disconnects the power to the curing modules, the internal surfaces could be hot. Also beware of

getting your trapped in the substrate path.ngers

ENWW Assisted manual load 69

Risk of burns Risk of trapped ngers

For more safety information, please see Safety precautions on page 3

TIP:

TIP:TIP: If the substrate you are using tends to curl, keep feeding the substrate until the edge is out of the

printer. You are also recommended to use the take-up reel, or to disable the cutter from the front panel if

not using the take-up reel.

5.

5.5. Once the substrate is correctly fed into the printer, pull down the substrate pinch lever as far as it will go.

6.

6.6. Select the category and name of the substrate you are loading.

The rest of the assisted load procedure is the same as in the normal load procedure. See Load a roll into the

printer on page 56.

Edge hol

Edge holEdge holders

ders

dersders

The edge holders are designed to prevent the edges of the substrate from rising while printing is in progress.

They are recommended only when the edges of the substrate tend to lift up and touch or damage the

printheads. They can be used with the platen or with the ink collector. When not in use, they should be stored

outside the printer.

If they are needed often, they can be stored inside the printer, to the left and right of the print platen, to avoid

substrate jams when loading the next substate.

70 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

NO

NONOTE:

TE:

TE:TE: The edge holders extend 7 mm over the edge of the substrate. You should set a minimum left and right

margin of 7 mm (0.3 in) in the RIP when using edge holders, otherwise the printer could try to print on the edge

holders.

If you choose to use them, you should move them into position when prompted by the front panel (this prompt

appears when the Use edg

Use edg

Use edgUse edge holders

e holders

e holderse holders checkbox has been checked). Open the window, place the edge holders,

then close the window.

The edge holders should be placed on the platen so that they slightly overlap the left and right edges of the

substrate. There are marks on the printer to show where to place them.

The edge holders for each printer model are the same, but they are installed in ways.dierent

WARNING!

WARNING!WARNING! Avoid moving parts. Handle fragile parts with care. You are recommended to wear gloves.

Moving part Fragile Wear gloves

For more safety information, please see Safety precautions on page 3

Plac

PlacPlace edge holders f

e edge holders f

e edge holders fe edge holders for the 315 or 335 printer

or the 315 or 335 printer

or the 315 or 335 printeror the 315 or 335 printer

1.

1.1. There is a hole on the left for the edge holders. Insert an edge holder vertically into the hole.

ENWW Edge holders 71

2.

2.2. Slide the edge holder into its correct position.

3.

3.3. Repeat with the other edge holder.

Plac

PlacPlace edge hol

e edge hol

e edge hole edge holders for the 365 or 375 print

ders for the 365 or 375 print

ders for the 365 or 375 printders for the 365 or 375 printer

er

erer

1.

1.1. Remove the platen module or ink collector on one side of the printer.

72 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

2.

2.2. Slide the edge holder onto the platen module or ink collector, and adjust its position: on the left, as far to

the left as possible; on the right, as far to the right as possible.

3.

3.3. Put back the platen module or ink collector with the edge holder in place.

4.

4.4. Repeat with the platen module or ink collector on the other side.

Align the substr

Align the substrAlign the substrat

at

atate

e

ee

When the substrate has been loaded, align it with the white line on the edge holder. Misalignment could result in

a substrate jam, or damage to the substrate or to the printheads.

ENWW Edge holders 73

Lo

LoLoad a cut sheet int

ad a cut sheet int

ad a cut sheet intad a cut sheet into the print

o the print

o the printo the printer

er

erer

The printer is designed to be used with rolls of substrate. It is possible to load cut sheets into the printer, but print

quality cannot be guaranteed, and you may have some in avoiding skew.diiculty

●The sheet should be at least 1067 mm (42 in) long.

●Load the sheet by following the normal roll loading procedure (automatic or manual, depending on the

substrate).

●During the loading procedure, the printer tries to detect the winding direction of the roll by turning the

spindle in both directions. When the substrate is not attached to the spindle, the following message

appears.

●A cut sheet is likely to be loaded with excessive skew, and the printer may not be able to correct it

automatically. If the skew as measured by the printer exceeds 3 mm/m, you are recommended to reload

the sheet. However, if the skew is tolerable, you can consider skipping the automatic skew correction. To do

so, when prompted, choose C

C

CContinue with curr

ontinue with curr

ontinue with currontinue with current sk

ent sk

ent skent skew

ew

ewew.

Unl

UnlUnload a r

oad a r

oad a road a roll fr

oll fr

oll froll from the printer

om the printer

om the printerom the printer

1.

1.1. If you used the take-up reel during printing, unload the printed roll from the take-up reel. See Unload the

take-up reel on page 83.

2.

2.2.

On the printer's front panel, press , then Unl

Unl

UnlUnload

oad

oadoad.

Alternatively, you can press , then Substrat

Substrat

SubstratSubstrate

e

ee Unload substra

Unload substra

Unload substraUnload substrate

te

tete > .

3.

3.3. If the printer has been tracking the length of the substrate, the front panel displays the remaining length so

that you can note it for future reference. See Substrate length tracking on page 87.

Press to continue.

OK

OKOK

74 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

4.

4.4. When the printer has rewound the roll, lift the spindle lock lever.

5.

5.5. Remove the spindle from the printer, pulling out the right end on the right side of the printer rst.

WARNING!

WARNING!WARNING! Do not insert your into the spindle supports while removing the spindle.ngers

Risk of trapped ngers

For more safety information, please see Safety precautions on page 3

T

TTak

ak

akake-up r

e-up r

e-up re-up reel

eel

eeleel

ENWW Take-up reel 75

T

TTension bar

ension bar

ension barension bar

When in use, the take-up reel requires a dangling loop of substrate weighed down by a tension bar. The tension

bar can be moved with the take-up reel buttons or by using the or

Move paper

Move paperMove paper Rewind p

Rewind p

Rewind pRewind paper

aper

aperaper options in the front

panel.

Load a r

Load a rLoad a roll ont

oll ont

oll ontoll onto the tak

o the tak

o the tako the take-up reel

e-up reel

e-up reele-up reel

NO

NONOTE:

TE:

TE:TE: Take-up reels with 51 mm (2 in) or 76 mm (3 in) diameter can be used.

1.

1.1.

On the printer's front panel, press , then T

T

TTak

ak

akake-up reel

e-up reel

e-up reele-up reel.

Instructions are displayed on the screen; slide your laterally across the front panel to follow the nger

instructions to the end.

2.

2.2. If you decide to load the take-up reel during printing, familiarize yourself with the procedural steps before

pressing the button. Loading the take-up reel during printing requires you to complete the

Enable

EnableEnable

procedure while the printer is feeding and printing substrate. Loading the take-up reel during printing saves

approximately 1.5 m (4.9 ft) of substrate.

TIP:

TIP:TIP: You are recommended to keep the take-up reel winding-direction switch in the position (see o

Unload the take-up reel on page 83) to avoid unwanted movements when loading the take-up reel while

printing. Once you have the leading edge of the substrate attached to the core, and the substrate is

straight, switch the winding-direction switch to position 1 or 2, as you prefer. Setting 1 winds the substrate

so that the printed image faces in, setting 2 winds the substrate so that the printed image faces out.

The following steps assume that you have decided to load immediately. If you decide to load later, during

printing, you must complete the same operations without guidance from the front panel.

76 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

3.

3.3. For easier access to the take-up reel, lift the loading table into its upright position.

4.

4.4. Unlock the take-up reel by pushing its lever to the uppermost position.

5.

5.5. Remove the take-up reel.

ENWW Take-up reel 77

6.

6.6. For the 335, 365, and 375 printers, lift the lever in each case to remove both of the stops from the take-up

reel; they will not be used.

7.

7.7. Load the core onto the take-up reel. The core should be at least as wide as the substrate.

8.

8.8. Load the take-up reel into the printer by pushing on both ends.rmly

WARNING!

WARNING!WARNING! Take care not to get your trapped.ngers

Risk of trapped ngers

For more safety information, please see Safety precautions on page 3

78 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

9.

9.9. Advance the substrate by pressing the Move subs

Move subs

Move subsMove substrat

trat

trattrate

e

ee button on the front panel. Make sure that the

substrate passes in front of the loading table.

10.

10.10. Pull down the center of the substrate's leading edge to straighten the substrate. Do attempt to pull not

more substrate out of the printer.

NO

NONOTE:

TE:

TE:TE: If you are loading the take-up reel printing, you do not need to pull the substrate taut. Tape during

the substrate to the core when an adequate length of substrate has fed from the printer after printing

begins.

WARNING!

WARNING!WARNING! Do not touch the printer's curing enclosure, which could be hot.

Risk of burns

For more safety information, please see Safety precautions on page 3

11.

11.11. Adjust the position of the core on the take-up reel so that it is aligned with the substrate.

ENWW Take-up reel 79

12.

12.12. Tape the leading edge of the substrate to the core in the center, then at each side. Make sure that the

substrate is straight.

NO

NONOTE:

TE:

TE:TE: Depending on whether you want to print the images facing in or out, place the tape accordingly.

See below.

13.

13.13. Press the button on the front panel to advance the substrate, creating a loop.

80 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

14.

14.14. Press the blue arrow on the take-up reel motor to rotate the reel one full turn. This will help to support the

weight of the tension bar.

15.

15.15. Press the button on the front panel to advance the substrate again.

16.

16.16. Gently lower the loading table, to avoid wrinkles and improve winding.

ENWW Take-up reel 81

17.

17.17. Carefully insert the tension bar. This is essential: the take-up reel will not function correctly without it.

18.

18.18. Fit the tension bar into the supports at either side.

WARNING!

WARNING!WARNING! Take care not to get your trapped.ngers

Risk of trapped ngers

For more safety information, please see Safety precautions on page 3

82 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

19.

19.19. Use the winding-direction switch on the take-up reel motor to select the winding direction. Setting winds

1

11

the substrate so that the printed image faces in. Setting winds the substrate so that the printed image

2

22

faces out.

20.

20.20. Press the Enabl

Enabl

EnablEnable

e

ee button on the front panel. The printer advances and calibrates the substrate.

21.

21.21. The following image shows how the printer looks when it is operating. As substrate is fed from the printer,

it drops down to the tension bar, over the diverter, then down again to the take-up reel.

NO

NONOTE:

TE:

TE:TE: When the take-up reel is in use, the substrate is not automatically cut after each print.

NO

NONOTE:

TE:

TE:TE: For the 335, 365, or 375 printer: If the take-up reel is loaded during printing, recalibrate the substrate-

advance sensor for optimal print quality. At the front panel, press , then Image quality maintenanc

Image quality maintenanc

Image quality maintenancImage quality maintenance

e

ee >

Substrat

SubstratSubstrate advanc

e advanc

e advance advance calibration

e calibration

e calibratione calibration > .

OMAS calibration

OMAS calibrationOMAS calibration

Unl

UnlUnload the tak

oad the tak

oad the takoad the take-up r

e-up r

e-up re-up reel

eel

eeleel

WARNING!

WARNING!WARNING! Take care not to get your trapped.ngers

Risk of trapped ngers

For more safety information, please see Safety precautions on page 3

ENWW Take-up reel 83

1.

1.1.

On the printer's front panel, press , then T

T

TTak

ak

akake-up reel

e-up reel

e-up reele-up reel.

The printer allows you to move the substrate to facilitate cutting.

2.

2.2. Switch the winding-direction switch to the position. The switch is in the position when it is centered o o

(in other words, when the switch is neither in position 1 nor position 2).

3.

3.3. To remove the tension bar, lift the support, then press the lever.rst

4.

4.4. Use the winding button on the take-up reel motor to wind the excess substrate around the take-up reel.

5.

5.5. Cut the substrate with scissors.

6.

6.6. While holding the substrate, use the winding button on the take-up reel motor to wind the remainder of the

substrate around the take-up reel.

7.

7.7. Unlock the take-up reel by pushing its lever to the uppermost position.

8.

8.8. Remove the take-up reel from the printer, pulling out the end on the right side of the printer rst.

9.

9.9. To remove the roll from the printer after you have unloaded the take-up reel, see Unload a roll from the

printer on page 74.

Doubl

DoublDouble-sided printing (365 and 375 only

e-sided printing (365 and 375 only

e-sided printing (365 and 375 onlye-sided printing (365 and 375 only)

)

))

The printer can be used to print on both sides of the substrate, in the following way.

NO

NONOTE:

TE:

TE:TE: The print should be at least 28 cm (11 in) wide, otherwise the printer will not be able to the nd

reference line when printing the second side.

Outline

OutlineOutline

1.

1.1. Tell the printer or the RIP that you intend to print on both sides.

Double-sided printing can be selected in your RIP software or at the printer's front panel. The RIP setting

takes precedence: if double-sided printing is explicitly turned on or in the RIP software, the front panel o

setting is ignored.

2.

2.2. The printer prints the content that you want to appear on the side. After each job, the printer prints a rst

black reference line that is used to align the matching job on the second side.

3.

3.3. After all side A jobs have been printed, cut and unload the substrate.

4.

4.4. Reload the cut substrate upside down and starting at the end. The reference line marking the end of the

rst side should be face down and near the leading edge.

5.

5.5. The printer the reference line, and uses it to start printing the second side in the right place.nds

NO

NONOTE:

TE:

TE:TE: If you try to move the substrate while printing on either side, the front panel asks for conrmation,

because any such movement prevents correct alignment between the two sides.

84 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

Doubl

DoublDouble-sided printing in detail

e-sided printing in detail

e-sided printing in detaile-sided printing in detail

1.

1.1. Load the substrate in the normal way for the substrate you are using.

2.

2.2. Optionally, select the side to print in the Double Side menu on the Load screen.Conguration

If the RIP supports double-sided printing, select double-sided printing in your RIP software.

NO

NONOTE:

TE:

TE:TE: The automatic cutter and the extra top/bottom margin are both disabled during double-sided

printing.

3.

3.3. Send one or more jobs to be printed on the side. Before printing the job, the printer may advance rst rst

the substrate by about 0.5 m (20 in) so that the second side can be completely cured. After each job, the

printer prints a black reference line that is used to align the matching job on the second side.

NO

NONOTE:

TE:

TE:TE: The chance of visible misalignment between the two sides increases with the length of the job. For

this reason, in double-sided printing you are recommended not to print any single job that is longer than 3

m (10 ft). Visible misalignment may also be caused by skew.

4.

4.4. After printing all side A jobs, advance the substrate a little by going to the front panel and pressing

, then Move subs

Move subs

Move subsMove substrat

trat

trattrate

e

ee.

●If you plan to attach the substrate to the take-up reel before printing the second side, advance the

substrate enough to achieve this.

●If you plan to attach the substrate to the take-up reel while printing the second side, advance the

substrate about 10 cm (4 in).

5.

5.5.

Cut the substrate, either manually or by going to the front panel and pressing , then . Before

Cut

CutCut

cutting, ensure that the total length of the cut substrate is more than 2 m (6 ft 7 in), otherwise you may be

unable to load it successfully.

NO

NONOTE:

TE:

TE:TE: The command will not work if the cutter is disabled: that is, if ,

Cut

CutCut Substrat

Substrat

SubstratSubstrate

e

ee Substra

Substra

SubstraSubstrate

te

te te >

handling options

handling optionshandling options Cutt

Cutt

CuttCutter

er

erer > is set to O

O

OO.

6.

6.6.

Press , then Substrate unl

Substrate unl

Substrate unlSubstrate unload

oad

oadoad.

7.

7.7. Reload the substrate with the already-printed side facing up as it enters the printer, and with the reference

line near the leading edge. Reload if necessary until the printer less than 1 mm/m skew.nds

TIP:

TIP:TIP: Although it is not strictly necessary, you may it quicker to use the manual loading procedure as nd

an initial approximation, and then allow the printer to the reference line more accurately. See nd Assisted

manual load on page 68. If you use only the automatic loading procedure, the printer may take some time

to the reference line.nd

8.

8.8. Select side B from the Double Side menu in the Load screen, so that the printer will search for Conguration

the black reference line when the substrate is loaded.

NO

NONOTE:

TE:

TE:TE: If enable autoline detection is the automatic search is disabled, and the printer asks you to o, nd

the correct position manually.

ENWW Double-sided printing (365 and 375 only) 85

9.

9.9. The printer searches for the reference line on the substrate. If it fails to it, the front panel asks you to nd

move the substrate using the Rewind substrate Advance substrate and keys until the reference line is

aligned with the permanent line on the platen. You may it useful to mark where the reference line is on nd

the other side of the substrate.

View inf

View infView informa

orma

ormaormation about the subs

tion about the subs

tion about the substion about the substr

tr

trtrat

at

atate

e

ee

On the front panel's home screen, press .

The following information appears on the front panel, if any substrate is loaded:

●The substrate type

●The substrate name

●The substrate width in millimeters (estimated by the printer)

●The remaining length of the substrate, if known

●The printing zone (platen or ink collector)

●The take-up reel status

●Whether double-sided printing is selected

●The color calibration status

If no substrate is loaded, the message Out of subs

Out of subs

Out of subsOut of substrat

trat

trattrate

e

ee appears.

The same information appears on the Embedded Web Server's Supplies page.

Change subs

Change subsChange substra

tra

tratrat

t

tte width and right edge position

e width and right edge position

e width and right edge positione width and right edge position

If the substrate edges are not correctly found by the printer, they can be changed from the front panel by

pressing , then Substrat

Substrat

SubstratSubstrate

e

ee Substr

Substr

SubstrSubstrat

at

atate handling options

e handling options

e handling optionse handling options Subs

Subs

SubsSubstrat

trat

trattrate width

e width

e widthe width Right edge position

Right edge position

Right edge positionRight edge position > > or .

TIP:

TIP:TIP: Bear in mind that automatic edge detection will not be attempted again until the next substrate load.

86 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

Substr

SubstrSubstrat

at

atate l

e l

e le length tracking

ength tracking

ength trackingength tracking

The substrate length tracking feature enables you to keep track of how much substrate remains on the roll.

1.

1.1. When the roll is loaded onto the printer, you have the option (in the Load screen) to enter rst Conguration

the length of substrate on the roll. The amount of substrate that is subsequently used is then tracked.

2.

2.2. When the substrate is unloaded, the front panel displays the amount remaining so that you can note it for

future reference.

The remaining length of substrate is always displayed in the Substrate area of the front panel. This information

may also be displayed in your RIP.

Cut substr

Cut substrCut substrat

at

atate

e

ee

This option is available from the printer's front panel. If you press , then the scissors icon, the printer

normally advances the substrate 10 cm (3.9 in) and cuts it.

NO

NONOTE:

TE:

TE:TE: If the cutter is disabled ( , then Substra

Substra

SubstraSubstrate handling op

te handling op

te handling opte handling options

tions

tionstions Cutter

Cutter

CutterCutter > > O

O

OO), the printer advances

the substrate but does not cut it.

NO

NONOTE:

TE:

TE:TE: Some banners and textiles cannot be cut.

By

ByBypas

pas

paspass job start saf

s job start saf

s job start safs job start safety

ety

etyety

The job start safety mode is activated by default so that the leading edge of the substrate does not crash under

the curing system.

If you print with the substrate hanging from the front of the printer, or using the take-up reel, you may want to

deactivate this option to improve throughput (not recommended). To do that, press , then Substrat

Substrat

SubstratSubstrate

e

ee >

Substrat

SubstratSubstrate handling options

e handling options

e handling optionse handling options Bypass job s

Bypass job s

Bypass job sBypass job start safety

tart safety

tart safetytart safety > .

S

SStor

tor

tortore the substrat

e the substrat

e the substrate the substrate

e

ee

The following are tips for storing substrate:

●Always keep unused rolls wrapped in the plastic wrap to prevent discoloration and dust accumulation.

Rewrap partially used rolls if they are not being used.

●Do not stack rolls.

●Allow all substrates to adapt to room conditions out of the packaging for 24 hours before printing.

ENWW Substrate length tracking 87

●Handle and glossy substrates by the edges or wear cotton gloves. Skin oils can be transferred to the lm

substrate, leaving marks.ngerprint

●Keep the substrate tightly wound on the roll throughout the loading and unloading procedures. If the roll

starts to unwind, it can become to handle.diicult

Substr

SubstrSubstrate canno

ate canno

ate cannoate cannot be l

t be l

t be lt be loaded succ

oaded succ

oaded succoaded succes

es

esessfull

sfull

sfullsfully

y

yy

Here are some suggestions to try if you cannot load the substrate successfully.

●Reread the loading instructions, and make sure that you are following them. See Handle the substrate and

troubleshoot substrate issues on page 44.

●When loading a textile substrate, remember to use the loading accessory, and select Use l

Use l

Use lUse loading acc

oading acc

oading accoading accessory

essory

essory essory

in the screen.conguration

●If automatic loading is unsuccessful, try assisted manual loading instead.

●The substrate might be loaded at an angle (skewed or mislocated). Make sure that the right edge of the

substrate is aligned with the roll on the input spindle.

●The substrate might be crumpled or warped, or have irregular edges. See Substrate is deformed or

wrinkled on page 92.

●If the substrate jams in the substrate path to the platen, the leading edge of the substrate might not be

straight or clean. Remove the initial 2 cm (1 in) of substrate from the roll and try again. This might be

necessary even with a new roll of substrate.

●Make sure that the spindle is correctly inserted.

●Make sure that the substrate is correctly loaded on the spindle.

●Make sure that the substrate is wound tightly.

●If the substrate is curled, and you see a Clean OMAS or disabl

Clean OMAS or disabl

Clean OMAS or disablClean OMAS or disable it at the RIP

e it at the RIP

e it at the RIPe it at the RIP alert, advance the substrate until

the whole print zone is covered, then go to the front panel and press , then Image-quality

Image-quality

Image-quality Image-quality

maintenanc

maintenancmaintenance

e

ee Substrate-

Substrate-

Substrate-Substrate-advance calibration

advance calibration

advance calibrationadvance calibration OMAS calibr

OMAS calibr

OMAS calibrOMAS calibration

ation

ationation > > .

Substr

SubstrSubstrate is mis

ate is mis

ate is misate is mispositioned

positioned

positionedpositioned

If you see the above display on the front panel, proceed as follows.

88 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

1.

1.1. Lift the substrate lever.

2.

2.2. Manually reposition the substrate on the platen.

3.

3.3. Lower the substrate lever.

4.

4.4. Repeat the above steps until the front panel displays the R

R

RReady

eady

eadyeady message.

Substr

SubstrSubstrat

at

atate has jammed

e has jammed

e has jammede has jammed

When a jam occurs, the P

P

PPossibl

ossibl

ossiblossible substrat

e substrat

e substrate substrate jam

e jam

e jame jam message usually appears in the front panel, with one of several

error codes (see Front-panel error codes on page 179).

If you are trying to load a very thin or very thick substrate, or a textile, remember to follow the special procedure

for loading such substrates. See Loading accessory (365 and 375 only) on page 64.

Check the substr

Check the substrCheck the substrate p

ate p

ate pate path

ath

athath

This problem can occur when a roll has nished and the end of the roll is stuck to the cardboard core. If this has

happened, cut the end of the roll away from the core. Then feed the substrate through the printer, and load a

new roll.

Otherwise:

1.

1.1. Turn the printer at the front panel, then also switch the power switch at the rear.o o

2.

2.2. Open the printer window.

ENWW Substrate has jammed 89

3.

3.3. Cut the substrate where it enters the printer, and rewind the input roll.

4.

4.4. Try to move the printhead carriage out of the way.

5.

5.5. Lift the substrate pinch lever as far up as it will go.

6.

6.6. Carefully remove as much as possible of the jammed substrate from the top of the printer. Cut the

substrate if necessary.

CAUTION:

CAUTION:CAUTION: Try to avoid pulling the substrate out through the input path, because this reverses the normal

direction of movement, and could damage printer parts.

WARNING!

WARNING!WARNING! Do not touch the printer's curing enclosure, which could be hot.

90 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

Risk of burns

For more safety information, please see Safety precautions on page 3

7.

7.7. Lower the substrate pinch lever.

8.

8.8. Make sure that there are no pieces of substrate left in the printer. In particular, check in and under the

curing module, and in the substrate path.

9.

9.9. Close the window.

10.

10.10. Turn on the printer.

11.

11.11. Reload the roll.

12.

12.12. If some substrate continues to cause an obstruction within the printer, it can often be cleared by loading a

rigid substrate type into the printer.

13.

13.13. If you that you have print-quality problems after a jam, try realigning the printheads. See nd Align the

printheads on page 146.

Av

AvAvoiding substr

oiding substr

oiding substroiding substrat

at

atate jams whil

e jams whil

e jams while jams while printing

e printing

e printinge printing

Substrate jams may be caused by loading the substrate with too much skew: do not ignore the warning message

that appears during the loading procedure in this case.

They may also be caused by not enough vacuum suction in the printing zone. If you decide to increase the

suction, do not exceed the following limits: 20 mmH2O for banners, 35 mmH2O for vinyl, and 50 mmH2O for

other substrate families.

If you experience jams only at the beginning of a print, try the following suggestions.

●Disable the automatic cutter.

●

Go to the front panel and press , then Substrat

Substrat

SubstratSubstrate handling op

e handling op

e handling ope handling options

tions

tionstions Extra bo

Extra bo

Extra boExtra bottom mar

ttom mar

ttom marttom margin

gin

gingin Ex

Ex

ExExtra

tra

tra tra > and

top mar

top martop margin

gin

gingin. Set both margins to 100 mm. If that is not enough, try higher values.

●Increase the vacuum level in steps of 10 mmH2O. Do not exceed the following limits: 20 mmH2O for

banners, 45 mmH2O for vinyl, and 60 mmH2O for other substrate families.

Consider reducing the vacuum percentage at the front of the print zone for thin substrates.

●Increase the number of passes.

●Make sure that the substrate is stored in the same room in which the printer is located.

●Try using the substrate edge holders.

ENWW Substrate has jammed 91

Substr

SubstrSubstrat

at

atate is def

e is def

e is defe is deformed or wrink

ormed or wrink

ormed or wrinkormed or wrinkl

l

lled

ed

eded

If your substrate is deformed or wrinkled by the curing process, change the temperature settings before printing

the next job, and advance the substrate, using the Mov

Mov

MovMove substrat

e substrat

e substrate substrate

e

ee option in the front panel's Substr

Substr

SubstrSubstrate

ate

ateate menu, so

that the next job will be printed on undamaged substrate.

If the problem appears only at the beginning of the print, try the following suggestions.

●Disable the automatic cutter.

●

Go to the front panel and press , then Substrat

Substrat

SubstratSubstrate handling options

e handling options

e handling optionse handling options Ex

Ex

ExExtra bott

tra bott

tra botttra bottom margin

om margin

om marginom margin Ex

Ex

ExExtra

tra

tra tra > and

top mar

top martop margin

gin

gingin. Set both margins to 100 mm. If that is not enough, try higher values.

●Increase the vacuum level in steps of 10 mmH2O. Do not exceed the following limits: 20 mmH2O for

banners, 45 mmH2O for vinyl, and 60 mmH2O for other substrate families.

●Increase the number of passes.

●Make sure that the substrate is stored in the same room in which the printer is located.

Substr

SubstrSubstrat

at

atate has shrunk or expanded

e has shrunk or expanded

e has shrunk or expandede has shrunk or expanded

During the printing process, some substrates may shrink, while others may expand. If this happens, the

dimensions of the print will not be correct.

As a general rule, you can expect the following percentages of shrinkage:

●Banner: less than 2%

●Self-adhesive vinyl: less than 0.5%

●Backlit: less than 0.5%

●Paper: less than 0.5%

●PP & PE synthetics: less than 1%

The framing problem may be solved by printing a sample and adjusting the size of the image in the RIP. You may

reuse this value for all your future prints with the same substrate, although special care must be taken when

using banners, as the shrinkage may vary up to 1% depending on the amount of ink used in the print.

You can expect the following variations from one print to another:

●Banner: less than 0.3%

●Self-adhesive vinyl: less than 0.1%

●Backlit: less than 0.05%

●Paper: less than 0.1%

●PP & PE synthetics: less than 0.4%

To solve the tiling problem and improve the repeatability of the printed size, you are recommended to ensure

that the substrate-advance sensor is enabled in the RIP's substrate preset, as this will improve the stability of the

prints over time. You are also recommended to tile together areas with similar amounts of ink. If this is not

92 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

possible, print the areas with amounts of ink as jobs and modify the length of the job with less dierent dierent

ink in the RIP to match its size with the job with high ink content.

Some RIPs may provide a scaling option that allows you to compensate easily for substrate shrinkage or

expansion; see your RIP documentation.

See also Variable Front Tension Kit on page 132.

Substr

SubstrSubstrat

at

atate has bow def

e has bow def

e has bow defe has bow deforma

orma

ormaormation

tion

tiontion

The following substrates may from bow deformation during printing, as a result of which the print will suer

appear curved.

●Self-adhesive vinyl substrates (some calendared vinyls only)specic

●Cellulose-based poster papers with no backing nor coating, including HP Photorealistic

This deformation may be particularly noticeable in the following applications.

●Printing images that will later be cut automatically or manually. When there is bow deformation, cutters

that are aligned on the sides may lose alignment in the center.

●Poster printing, if the poster is framed or mounted on a straight surface.

The example below shows an original image, the substrate from bow deformation, and the resulting suering

print, also from bow deformation.suering

You can compensate for this and restore the original shape of your image: select a correction value from eect

−6 to +6 in your RIP or in the substrate library. To apply the correction in your RIP, please refer to your RIP

documentation.

The chosen value should represent the vertical distance that the centre of the substrate has moved with respect

to the left and right edges. If the deformation moves the center of the substrate in the direction of substrate

advance, the correction value should be negative; if in the reverse direction, the correction value should be

positive. In practice, the required correction value is normally negative.

TIP:

TIP:TIP: You can use the diagnostic image provided in http://

http://

http://http://IPaddress/hp

/hp

/hp/hp/

/

//device/

device/

device/device/webAcces

webAcces

webAcceswebAccess/

s/

s/s/diagnostic/

diagnostic/

diagnostic/diagnostic/

Str

StrStraightnessOptimizationP

aightnessOptimizationP

aightnessOptimizationPaightnessOptimizationPlo

lo

lolot.pdf

t.pdf

t.pdft.pdf (where IPaddress is the IP address of your printer) to help you to determine the

correct value to apply.

Substr

SubstrSubstrat

at

atate is stick

e is stick

e is sticke is sticky and causes sme

y and causes sme

y and causes smey and causes smears and crashes

ars and crashes

ars and crashesars and crashes

Some substrates may become sticky when heated by the curing system; especially banners and double-sided

banners under high temperatures. To avoid the problem, HP recommends reducing the curing temperature as

much as possible and reducing the front tension (avoid using the take-up reel if possible).

ENWW Substrate has bow deformation 93

The ink collector included in the 365 and 375 printers is designed both to collect ink from textiles and porous

substrates and to reduce the friction of the substrate against the output platen. Install the ink collector as

described in Ink collector (365 and 375 only) on page 60 before printing on a sticky substrate.

Aut

AutAutoma

oma

omaomatic cutt

tic cutt

tic cutttic cutter does no

er does no

er does noer does not work

t work

t workt work

The automatic cutter is turned in any of the following cases.o

●When it has been manually disabled from the RIP or from the front panel. To disable the cutter from the

front panel, press , then Substrat

Substrat

SubstratSubstrate handling op

e handling op

e handling ope handling options

tions

tionstions Cutter

Cutter

CutterCutter > > O

O

OO.

●When printing on textiles, PVC banners, or any other substrate types that it cannot cut, the RIP disables the

cutter.

●When the take-up reel is enabled.

TIP:

TIP:TIP: You can disable the take-up reel from the front panel by pressing , then T

T

TTak

ak

akake-up reel

e-up reel

e-up reele-up reel >

Enable tak

Enable takEnable take-up reel

e-up reel

e-up reele-up reel.

●During double-sided printing (side A or B).

●When printing internal prints (see Request the printer’s internal prints on page 20).

T

TTak

ak

akake-up r

e-up r

e-up re-up reel substrat

eel substrat

eel substrateel substrate jam

e jam

e jame jam

If the substrate is severely damaged on the take-up reel, do not use the printer's cutter to cut and remove the

substrate. Instead, cut the substrate manually as close as possible to the printer window, then remove the roll.

If the problem remains after removing the substrate jam, unload the take-up reel from the front panel and load it

again.

T

TTak

ak

akake-up r

e-up r

e-up re-up reel does not wind

eel does not wind

eel does not windeel does not wind

Predictably, if the take-up reel is not winding as anticipated, the printed output is likely to end up on the If oor.

the printer recognizes a problem with the take-up reel, it interrupts the print job until the issue is corrected. If the

printer does not recognize a problem, the job continues to print. The following table highlights possible issues

and solutions.

T

TTak

ak

akake-up reel LED s

e-up reel LED s

e-up reel LED se-up reel LED status

tatus

tatustatus Issue

Issue

IssueIssue Print job interrupt

Print job interrupt

Print job interruptPrint job interrupted?

ed?

ed?ed? Possibl

Possibl

PossiblPossible cause

e cause

e causee cause Possibl

Possibl

PossiblPossible solution

e solution

e solutione solution

Blinking quickly Take-up reel is not

winding

Yes The tension bar is in its

lower position because

the winding direction is

not correct.

Change the winding

direction using the

winding-direction switch

on the take-up reel

motor. You may need to

use the blue arrow

buttons to collect

substrate from the oor.

94 Chapter 3 Handle the substrate and troubleshoot substrate issues ENWW

T

TTak

ak

akake-up reel LED sta

e-up reel LED sta

e-up reel LED stae-up reel LED status

tus

tustus Issue

Issue

IssueIssue Print job interrupt

Print job interrupt

Print job interruptPrint job interrupted?

ed?

ed?ed? Possibl

Possibl

PossiblPossible cause

e cause

e causee cause Possibl

Possibl

PossiblPossible solution

e solution

e solutione solution

Blinking slowly Take-up reel is not

winding

No The sensor cables are

loose or unplugged.

Ensure that the sensor

cables are correctly

secured.

Solid red Take-up reel is not

winding

No There is too much

resistance on the take-up

reel motor.

Ensure that nothing is

blocking the substrate

path or the tension bar.

Solid green Take-up reel is not

winding

No The winding-direction

switch on the take-up

reel motor is or in the O

wrong position.

Ensure that the switch is

On, and select the correct

winding direction (1 or 2).

Solid green Take-up reel is winding in

the wrong direction

No The winding-direction

switch on the take-up

reel motor is in the

wrong position.

Change the switch to the

correct position.

ENWW Take-up reel does not wind 95

4

44 Substr

Substr

SubstrSubstrat

at

atate settings

e settings

e settingse settings

●Substrate presets

●Online search

●HP Media Locator

●Generic presets

●Clone a substrate preset

●Modify a substrate preset

●Add a new substrate

●Delete a substrate preset

●Faster printing

●Color calibration

●Color consistency between printers (365, 375)dierent

●ICC proles

●Improve color consistency when tiling

96 Chapter 4 Substrate settings ENWW

Substr

SubstrSubstrat

at

atate pr

e pr

e pre presets

esets

esetsesets

Each substrate type has its own characteristics. To obtain the best print quality, the printer has to adapt its

printing parameters to each substrate type. For example, some may need more ink and some may dierent

require higher temperatures for curing. A of the correct printing parameters for a particular specication

substrate type is called a substrate preset.

The substrate preset contains a color in International Color Consortium (ICC) format, which describes the prole

color characteristics of the combination of printer, inks, and substrate. It also contains information about other

parameters (such as curing temperature, vacuum pressure, and substrate-advance compensation) that are not

directly related to color. Substrate presets (also known as Open Media System or OMES packages) are installed in

the printer, and automatically copied to supported RIP software whenever it is connected to the printer.

The printer comes with substrate presets for the most commonly used generic substrates. Some presets may

come preinstalled in your printer (such as HP Vinyl presets); use them only with the substrates for which they

were created. For other substrates, presets named Generic are recommended over other preinstalled presets.

However, the best performance can be achieved only with presets made for your substrate. There are specically

various ways to obtain more presets:

●Use the Online sear

Online sear

Online searOnline search

ch

chch function on the front panel or the HP Media Locator on the Web to browse, search,

and download a preset for your substrate.specic

●Download a preset from the RIP vendor's website, or from the substrate vendor’s website.

●Use a generic preset designed for your substrate category, even though it is not for the ne-tuned specic

substrate type. Bear in mind that generic substrate settings cannot be instead, the preset can be modied;

cloned and then modied.

●Clone (copy) a preset for a similar substrate, and edit it as necessary.

●Create a new preset, starting from scratch, using the button.

Add new

Add newAdd new

If you can a ready-made preset for your substrate, you are recommended to use it.nd specic

Online sear

Online searOnline search

ch

chch

You can search online for a substrate preset by using the Online sear

Online sear

Online searOnline search

ch

chch function within the Substrate Library

front-panel menu. The printer connects to the HP Media Locator database on the Internet and allows you to

search all available substrate presets for your particular printer model, including HP and third-party substrate

brands. Hundreds of substrate presets may be available, and the database of substrate presets is dierent

continuously updated and expanded. You will always get the most up-to-date content in this way.

ENWW Substrate presets 97

When the printer is connected to the database (this may take a few seconds), a list of all available substrate

presets for your printer model is displayed. You can browse the list by scrolling it, and get details on any preset

by pressing its name. Besides browsing, there are two additional ways to look for presets: free-text search and

lters.

●Free-text search allows you to type in any text using an on-screen virtual keyboard; all substrate presets

containing that text in any part of their name or description will be displayed. For example, if you search for

"vinyl" then substrate descriptions such as "self-adhesive vinyl" or "vinyl banner" will match and be

displayed. The search is case-insensitive; that is, "vinyl" will match both "vinyl" and "Vinyl".

●Filters are available for brand, type, sub-type, and application. When a value is selected for a given lter,

only the matching substrate presets will be displayed. For example, if you select "HP" from the brand lter,

only HP substrate presets will be displayed. The of using more than one is to narrow the search eect lter

to the combination of the settings. For example, if you choose "HP" from the brand and "Self-lter lter

Adhesive Vinyl" from the Type only substrate presets for HP Self-Adhesive Vinyl substrates are lter,

displayed.

Once you have located the substrate preset of your choice, pressing its download icon will queue it for automatic

download and installation in the background. You can select as many substrate presets as you want for

download and installation (they will be processed in the order that they were selected). You can return to another

part of the Media Manager or another front panel screen at any time after queuing presets for download, and

this will not interrupt the download and installation process.

98 Chapter 4 Substrate settings ENWW

Once a substrate preset has been downloaded in the background, it is checked and installed on the printer's hard

disk. During checking and installation, a full-screen message is shown on the front panel. This message

disappears when checking and installation is complete.

The new substrate preset now appears in the Substrate Library together with all previously installed and factory-

provided presets, and is ready for use.

Some supported RIPs may implement a similar online substrate-preset search function accessing the same HP

Media Locator database. Whether you use the printer's front panel search or RIP-based search does not matter:

the end result is the same. Supported RIP software synchronizes its substrate preset list with the printer, so that

printer and RIP will always have the same list.

HP Media Loca

HP Media LocaHP Media Locator

tor

tortor

The HP Media Locator database of substrate presets can also be accessed from a Web browser by visiting

http://www.hp.com/go/mediasolutionslocator. This provides access to the database for regions, printer dierent

models, applications, suppliers, substrate types, and so on.

When you have located the substrate preset of your choice, you can download it to your computer. To install the

preset into the printer with which you want to use it, use the printer's Embedded Web Server. Navigate to the

Setup

SetupSetup Substrat

Substrat

SubstratSubstrate pr

e pr

e pre presets management

esets management

esets managementesets management Import

Import

ImportImport > > screen.

Click Bro

Bro

BroBrowse

wse

wsewse to browse to the substrate preset that you have previously downloaded to your computer, then le

click to install the preset in your printer.

Update

UpdateUpdate

The Embedded Web Server also allows you to export substrate presets from your printer for use with another

printer of the same model. When importing a previously exported substrate preset, you may see a message

warning you that the package is not signed (only packages downloaded from the HP Media Locator internet

database are digitally signed, as a form of authentication); you can then ignore the warning and continue with

the installation, or abort the installation.

ENWW HP Media Locator 99

Generic pr

Generic prGeneric presets

esets

esetsesets

Generic presets are each designed for a whole substrate category, rather than for a particular substrate type.

They cannot be edited, erased, saved, color-calibrated or ICC but they can be cloned. Therefore, if you proled;

would like to modify a generic preset in any way, you should clone it and then work on the clone, which is rst

fully editable.

The printer provides generic presets for the supported substrate categories: see Supported substrate categories

on page 47.

Cl

ClClone a subs

one a subs

one a subsone a substrat

trat

trattrate pr

e pr

e pre preset

eset

eseteset

You may wish to clone and edit a preset for various reasons:

●To assign a name of your own choice to the preset

●To adjust the preset to the precise characteristics of your substrate

●To adjust the preset to your intended use of the substrate, which may range from highest-quality printing

to fast production output.

To clone a substrate preset, follow these steps:

100 Chapter 4 Substrate settings ENWW

1.

1.1. Select a preset in the Substrate Library.

2.

2.2. Click to clone the preset, and enter a name for the new preset.

Clone

CloneClone

Modify a substra

Modify a substraModify a substrate pr

te pr

te prte preset

eset

eseteset

You can modify a preset by pressing .

Modify

ModifyModify

Then click the icon of the print mode that you want to modify; or click . You can delete or

Add new print mode

Add new print modeAdd new print mode

change the name of any print mode; although you should keep at least one print mode.

NO

NONOTE:

TE:

TE:TE: You can up to six print modes.dene

NO

NONOTE:

TE:

TE:TE: The number of passes in an existing print mode cannot be changed. If you want to change the number

of passes, create a new print mode.

NO

NONOTE:

TE:

TE:TE: You are not allowed to create two print modes with the same number of passes, the same eiciency

mode, and the same color saturation.

To change the values, you must print a test plot. Check it and choose the number in the pull-down color-

saturation menu that matches your preferences in terms of curing and drying. If none of the options are good

enough, try changing the temperature and reprint. You can also change the substrate advance settings.

ENWW Modify a substrate preset 101

Add a new subs

Add a new subsAdd a new substra

tra

tratrate

te

tete

If you cannot a ready-made preset for your substrate, and prefer not to use a generic preset or edit an nd

existing preset, you can make your own preset from scratch.

The Add New Substrate wizard guides you to work out the best settings for your substrate. It requests some rst

information about the substrate and your intended use of it, then prints some test prints and asks you to

evaluate them. From this information, it creates the new preset.

1.

1.1. Ensure that the printer is in the Ready state.

2.

2.2. Stop the job queue.

3.

3.3. Load your new substrate, selecting the most similar substrate when asked to do so; or select None o

None o

None oNone of

f

f f

these

thesethese.

4.

4.4. When the substrate has been loaded, go to the Substrate Library on the front panel, and choose the

substrate category in the left column of the Substrate Library screen (PV

PV

PVPVC BANNER

C BANNER

C BANNERC BANNER in this example), then

click + New PVC b

+ New PVC b

+ New PVC b+ New PVC banner

anner

anneranner at the top of the right column. Your new preset will be based on a generic preset; If

there are multiple generic presets in that category, the front panel asks you to choose one of them.

102 Chapter 4 Substrate settings ENWW

5.

5.5. The front panel guides you through the subsequent steps to create your new preset.

6.

6.6. The following screen is displayed:

7.

7.7. Press the blue button to produce the ink drying and color saturation test print; then continue adjusting the

settings and printing again until you are with the result.satised

NO

NONOTE:

TE:

TE:TE: You can omit this step if you already know the settings that you want to use.

8.

8.8. If you cannot reach a satisfactory result, you may want to press and try adjusting those

Advanced settings

Advanced settingsAdvanced settings

settings, which are intended for people who understand their implications.

To go back to the previous screen, press .

ENWW Add a new substrate 103

Change settings whil

Change settings whilChange settings while printing

e printing

e printinge printing

You can use the front panel to adjust the following settings while printing.

●To change temperature, vacuum, inter-pass delay and substrate-advance settings while printing, oset,

press in the front panel’s print job screen, and choose the setting that you want to adjust. The

Adjustments

AdjustmentsAdjustments

changes that you make take immediately, but they are not saved: the next job will use the settings in eect

the substrate preset as usual.

You can use the button to save settings, and the button to restore the last saved settings.

Save

SaveSave Reset

Reset

ResetReset

NO

NONOTE:

TE:

TE:TE: The button is not available for a generic or non-editable preset.

Save

SaveSave

●To change substrate advance calibration while printing (in case of banding): press >

Adjustments

AdjustmentsAdjustments Adjust

Adjust

Adjust Adjust

substrat

substratsubstrate advance

e advance

e advancee advance. The changes that you make take immediately, but they are not saved for the next eect

job. See also Substrate advance adjustment while printing on page 124.

To make permanent substrate-advance changes, use the RIP or front panel to modify the substrate preset.

T

TTemperatur

emperatur

emperaturemperature

e

e e prole

prole

proleprole

Many of the main and advanced substrate settings are related to temperature control, since this is a critical area

for correct printing results with latex inks on a wide variety of substrates.

NO

NONOTE:

TE:

TE:TE: There is a delay between making a change and seeing the results. See the front panel for actual

temperature checking.

NO

NONOTE:

TE:

TE:TE: If you selected English units of measurement, you may notice some discrepancies, as the printer works

in Celsius and makes the conversion.

Sel

SelSelect the number of pas

ect the number of pas

ect the number of pasect the number of passes

ses

sesses

Increasing the number of passes will tend to improve the print quality but reduce the speed of printing.

NO

NONOTE:

TE:

TE:TE: The following table is for the normal ink limit unless otherwise indicated.

Category

CategoryCategory Substrat

Substrat

SubstratSubstrate name

e name

e namee name Avail

Avail

AvailAvailable print modes

able print modes

able print modesable print modes

Banner Generic PVC Banner 4p_4C_80 6p_6C_100 10p_6C_110

Generic Backlit PVC Banner 12p_6C_200 16p_6C_200 20p_6C_200

Self-adhesive vinyl Generic Self-Adhesive Vinyl 6p_4C_80 8p_6C_100 10p_6C_110

ENWW Add a new substrate 105

Category

CategoryCategory Substrat

Substrat

SubstratSubstrate name

e name

e namee name Avail

Avail

AvailAvailable print modes

able print modes

able print modesable print modes

Generic Backlit Self-Adhesive Vinyl 12p_6C_130 16p_6C_150 20p_6C_200

Paper Generic Paper 6p_4C_80 8p_6C_100 10p_6C_110

Generic Coated Paper 8p_6C_90 10p_6C_100

Generic Backlit Paper 12p_6C_130 16p_6C_150 20p_6C_150

PP & PE & banner Generic PP & PE Synthetics 12p_6C_80 16p_6C_80 20p_6C_90lm

Generic Backlit PP & PE Synthetics 12p_6C_130 16p_6C_130 20p_6C_150

PET Generic Polyester Film 6p_4C_80 8p_6C_100 10p_6C_110lm

Generic Backlit Polyester Film 12p_6C_170 16p_6C_185 20p_6C_200

Textile Generic Textile 12p_6C_200 16p_6C_200 20p_6C_230

Generic Canvas & Coated Textile 10p_6C_110 12p_6C_110

Key

KeyKey

●XXp:

XXp:

XXp:XXp: Number of passes

●XXC:

XXC:

XXC:XXC: Number of colors

●XXX:

XXX:

XXX:XXX: Ink density

NO

NONOTE:

TE:

TE:TE: More settings for many substrates from vendors are available in the HP Substrate specic dierent

Finder at http://www.hp.com/go/latexmediander/.

NO

NONOTE:

TE:

TE:TE: After selecting the number of passes in the Add New Print Mode screen, make sure to reset your print

mode to default category values for that print mode.

Tips

TipsTips

●2 to 4 passes provide lower print quality. Also, the color gamut will be slightly reduced, as total ink is limited

to allow for curing.

●1200 dpi print resolution is available in the 18-pass print mode only. If you intend to use it, ensure that you

have a substrate preset for this print mode, because reusing others may not deliver the expected specic

print quality.

●For fast layout on low-cost substrates, a low-ink 2-pass print mode has been enabled. It is proong

recommended for paper-based substrates only, as curing may not work correctly for other substrate types

in this mode.

Del

DelDelete a substr

ete a substr

ete a substrete a substrat

at

atate preset

e preset

e presete preset

You can delete substrate presets that you have added yourself, but not those that were supplied with the printer.

To do so, just press the icon in the Substrate Library screen.

106 Chapter 4 Substrate settings ENWW

If you delete a preset, you will lose the reference to that substrate in the usage and accounting information.

Instead of the name of the substrate, from that moment on you will see “Deleted substrate” in the usage and

accounting information.

F

FFas

as

asaster printing

ter printing

ter printingter printing

The obvious way to increase speed is to reduce the number of print passes, although this will tend to reduce print

quality. Bear in mind the following considerations.

●With fewer than 8 passes, you may see an increase in grain.

●With fewer than 6 passes, the printer is more sensitive to substrate-advance problems, and you may need

to reduce the ink quantity to improve print quality.

●As you reduce the number of passes, the best curing temperature may be more to and may be diicult nd,

more sensitive to the ambient temperature and humidity.

Here are some other suggestions for increasing the speed of printing.

●Concatenating prints saves time, because one can be printed while another is being cured.

●

Disable the cutter from the RIP software, or press , then Substrat

Substrat

SubstratSubstrate handling options

e handling options

e handling optionse handling options Cutt

Cutt

CuttCutter

er

erer > > O

O

OO.

With most substrates, this saves some time at the end of the printing process. Remember to re-enable the

cutter later.

NO

NONOTE:

TE:

TE:TE: Printing a single job for more than 2 hours can reduce the life of the printheads.

See also Printer seems slow on page 177.

C

CCol

ol

ololor calibration

or calibration

or calibrationor calibration

The purpose of color calibration is to produce consistent colors with the printheads, inks, and substrate specic

that you are using, and in your particular environmental conditions. After color calibration, you can expect to get

very similar prints from your printer on occasions.dierent

Each substrate must be calibrated independently.

NO

NONOTE:

TE:

TE:TE: Color calibration may not work correctly with non-HP ink.

There are cases in which a substrate may not be calibrated, in which cases the Calibrat

Calibrat

CalibratCalibrate

e

ee Reset

Reset

ResetReset and options are

not available:

ENWW Faster printing 107

●The loaded substrate has a generic preset.

●The loaded substrate has a preset that is not editable.

●The loaded substrate is not suitable for color calibration.

Color calibration can be launched from the front panel, after pressing Modify pr

Modify pr

Modify prModify preset

eset

eseteset, or when adding a new

substrate.

In outline, the process consists of the following steps.

1.

1.1. A calibration target is printed.

2.

2.2. The colors on the calibration target are measured automatically.

3.

3.3. The calibration target measurements are compared with an internal reference to calculate the necessary

calibration tables for consistent color printing on the substrate in use.

Factory default calibration tables are used whenever color calibration has never been run. The time color rst

calibration is run, the current printing color is taken as a reference, and factory default calibration tables continue

to be used. This means that, after the color calibration, the printed colors do not change, but are recorded as rst

the reference for future calibrations. Subsequent color calibrations compare calibration target colors with the

recorded reference, in order to calculate new calibration tables for consistent color printing on that particular

substrate type.

From the front panel, you can delete the current calibration table, leaving the factory default calibration table

active, as if that particular substrate had never been calibrated. Press , then Image quality maintenanc

Image quality maintenanc

Image quality maintenancImage quality maintenance

e

ee >

Col

ColColor calibration

or calibration

or calibrationor calibration R

R

RReset t

eset t

eset teset to factory

o factory

o factoryo factory > .

Color calibration as described above is not recommended for the following substrate types. It may be possible to

calibrate some of these substrates by using an external color measurement device, driven by an external RIP.

●Non-opaque substrates such as clear and backlit substrates.lm

●Substrates with an uneven surface, such as perforated vinyl and punched-window substrates.

●Porous substrates that require the use of the ink collector.

Substrates suitable for color calibration include even-surfaced adhesive vinyls (neither punched nor perforated),

PVC banners, and papers.

Some substrates require the take-up reel for successful printing. However, the take-up reel may fail to cope with

the backward movement of the substrate between the printing and scanning phases of color calibration. To

perform color calibration when the take-up reel is in use, proceed as follows:

1.

1.1.

Ensure that the take-up reel is enabled. At the front panel, press , then Enable tak

Enable tak

Enable takEnable take-up reel

e-up reel

e-up reele-up reel.

2.

2.2. Set the take-up reel's winding direction to the position. See o Unload the take-up reel on page 83.

3.

3.3. Manually rewind the take-up reel, using the buttons on the take-up reel motor, to collect the substrate and

raise the tension bar until it almost touches the take-up reel.

4.

4.4. Launch color calibration from the front panel.

5.

5.5. When the color calibration has you can reset the take-up reel’s winding direction.nished,

108 Chapter 4 Substrate settings ENWW

Col

ColColor calibration f

or calibration f

or calibration for calibration for the 315 or 335 printer

or the 315 or 335 printer

or the 315 or 335 printeror the 315 or 335 printer

The color calibration test chart is printed using a print mode with a high number of passes and curing xed xed

and drying settings to ensure printing consistency. However, parameters substrate advance should be aecting

ne-tuned, and printheads should be aligned, before starting color calibration for the time.rst

To start color calibration of the loaded substrate from the front panel, select , then Image quality

Image quality

Image quality Image quality

maintenanc

maintenancmaintenance

e

ee Color calibr

Color calibr

Color calibrColor calibration

ation

ationation Calibrat

Calibrat

CalibratCalibrate

e

ee > > . Color calibration can also be run while adding a new substrate (see

Add a new substrate on page 102).

NO

NONOTE:

TE:

TE:TE: Only substrates at least 61 cm (24 in) wide can be calibrated.

The calibration process is fully automatic and can be performed unattended after you have loaded substrate of

the type you wish to calibrate. The process takes about 15 minutes and consists of the following steps:

1.

1.1. The color calibration test chart is printed, which contains patches of densities of each ink used in dierent

your printer.

2.

2.2. The test chart is scanned by the line sensor. If the scan cannot be completed successfully, a message is

displayed on the front panel; see Front-panel error codes on page 179.

3.

3.3. From the measurements made by the line sensor, the printer calculates the necessary correction tables to

apply to your print jobs, for consistent color printing on that substrate type.

Calibration should be done in any of the following circumstances:

ENWW Color calibration 109

●Whenever a new substrate type is introduced that has not yet been calibrated.

●Whenever you notice excessive color between prints. Such color are mainly caused dierences dierences

by aging and wear of the printheads, installing new printheads, and changes in substrate characteristics

between one roll and another.

You can check the color calibration status of your substrate by pressing on the front panel.

●Rec

Rec

RecRecommended

ommended

ommendedommended status indicates that this substrate has never been calibrated. In this case, the factory-

default color tables will be applied to print jobs, as there is no reference state dened. After one or more

color calibrations have been performed, pressing the button returns the status to Recommended.

Reset

ResetReset

●Done

Done

DoneDone status indicates that a color calibration has been performed successfully at least once on this

substrate, and therefore a color reference state is dened.

●Obsolet

Obsolet

ObsoletObsolete

e

ee status indicates that the last color calibration may be out of date. For instance, color calibration

status is set to Obsolete whenever a printhead is replaced. The color reference state remains dened.

●N/

N/

N/N/A

A

AA indicates that this substrate cannot be color-calibrated.

NO

NONOTE:

TE:

TE:TE: Generic substrates cannot be color-calibrated, although such substrates may be suitable for color

calibration. You can color-calibrate clones of most generic substrates.

TIP:

TIP:TIP: If color calibration fails, it is worth trying again.

TIP:

TIP:TIP: If the color calibration of a new substrate fails, press the rst R

R

RReset

eset

eseteset button before trying again.

Col

ColColor calibration f

or calibration f

or calibration for calibration for the 365 or 375 printer

or the 365 or 375 printer

or the 365 or 375 printeror the 365 or 375 printer

The color calibration test chart is printed using a print mode with a high number of passes and curing xed xed

and drying settings to ensure printing consistency. However, parameters substrate advance should be aecting

ne-tuned, and printheads should be aligned, before starting color calibration for the time.rst

To start color calibration of the loaded substrate from the front panel, select , then Image quality

Image quality

Image quality Image quality

maintenanc

maintenancmaintenance

e

ee Col

Col

ColColor calibration

or calibration

or calibrationor calibration Calibrat

Calibrat

CalibratCalibrate

e

ee > > . Color calibration can also be run while adding a new substrate (see

Add a new substrate on page 102).

NO

NONOTE:

TE:

TE:TE: Only substrates at least 61 cm (24 in) wide can be calibrated.

The calibration process is fully automatic and can be performed unattended after you have loaded substrate of

the type you wish to calibrate. The process takes about 15 minutes and consists of the following steps:

1.

1.1. The color calibration test chart is printed, which contains patches of densities of each ink used in dierent

your printer.

110 Chapter 4 Substrate settings ENWW

2.

2.2. The test chart is scanned by the HP Embedded Spectrophotometer. If the scan cannot be completed

successfully, a message is displayed on the front panel; see Front-panel error codes on page 179.

3.

3.3. From the measurements made by the spectrophotometer, the printer calculates the necessary correction

tables to apply to your print jobs, for consistent color printing on that substrate type.

Calibration should be done in any of the following circumstances:

●Whenever a new substrate type is introduced that has not yet been calibrated.

●Whenever you notice excessive color between prints. Such color are mainly caused dierences dierences

by aging and wear of the printheads, installing new printheads, and changes in substrate characteristics

between one roll and another.

You can check the color calibration status of your substrate by pressing on the front panel.

●Rec

Rec

RecRecommended

ommended

ommendedommended status indicates that this substrate has never been calibrated. In this case, the factory-

default color tables will be applied to print jobs, as there is no reference state After one or more dened.

color calibrations have been performed, pressing the R

R

RReset

eset

eseteset button returns the status to Recommended.

●Done

Done

DoneDone status indicates that a color calibration has been performed successfully at least once on this

substrate, and therefore a color reference state is dened.

●Obsolet

Obsolet

ObsoletObsolete

e

ee status indicates that the last color calibration may be out of date. For instance, color calibration

status is set to Obsolete whenever a printhead is replaced. The color reference state remains dened.

●N/

N/

N/N/A

A

AA indicates that this substrate cannot be color-calibrated.

NO

NONOTE:

TE:

TE:TE: Generic substrates cannot be color-calibrated, although such substrates may be suitable for color

calibration. You can color-calibrate clones of most generic substrates.

TIP:

TIP:TIP: If color calibration fails, it is worth trying again.

TIP:

TIP:TIP: If the color calibration of a new substrate fails, press the button before trying again.rst Reset

Reset

ResetReset

ENWW Color calibration 111

HP Latex 335 Manual

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Model:	Latex 335